Turn off User Registration - Page 4 - Kayako

Neil-UKWSD · 09:11 PM

Hi,

Check the latest build, changes have been made to allow the login from the link in auto responders. I've not tested it yet but you may need to edit the link in the autoresponder to pass the login details through.

UPDATE
You will need to edit the link in the autoresponder and the ticket reply, I've only been able to get it to login with the code below, users would then need to navigate to the relevant ticket:

HTML Section Code

Code:

<a href="<{$swiftpath}>index.php?_m=core&_a=login&loginemail=<{$ticket[email]}>&loginpassword=<{$user[userpasswordtxt]}>"><{$swiftpath}></a>

Plain Text Section Code

Code:

<{$swiftpath}>index.php?_m=core&_a=login&loginemail=<{$ticket[email]}>&loginpassword=<{$user[userpasswordtxt]}>

scmartins · 03-03-2006, 09:35 AM

Quote:

Originally Posted by Coastie

this is not something we should be paying an additional $50 for. (not offense to the creator of the mod) this is something Kayako needs built in. It was in v2, and they seriously screwed their customers and ours by removing it. Verun’s response was "Submit to the bug tracker as a suggestion" many of us did that months ago, and still nothing. Kayako needs some serious help in the customer service department.

If you check post #23 (Page 2) of this thread you'll see that I was the first to post a solution for this problem. It's based on a asp page since I don't have much experience with php but I beleive the principle is exactly the same as softair is doing now.

Regards,

Coastie · 05-03-2006, 02:24 AM

Quote:

Originally Posted by Neil-UKWSD

Hi,

Check the latest build, changes have been made to allow the login from the link in auto responders. I've not tested it yet but you may need to edit the link in the autoresponder to pass the login details through.

UPDATE
You will need to edit the link in the autoresponder and the ticket reply, I've only been able to get it to login with the code below, users would then need to navigate to the relevant ticket:

HTML Section Code

Code:

<a href="<{$swiftpath}>index.php?_m=core&_a=login&loginemail=<{$ticket[email]}>&loginpassword=<{$user[userpasswordtxt]}>"><{$swiftpath}></a>

Plain Text Section Code

Code:

<{$swiftpath}>index.php?_m=core&_a=login&loginemail=<{$ticket[email]}>&loginpassword=<{$user[userpasswordtxt]}>

Can this be made to link to the proper ticket in the autoresponder, that would be the natural way it should function.

Neil-UKWSD · 05-03-2006, 10:53 AM

Quote:

Originally Posted by Coastie

Can this be made to link to the proper ticket in the autoresponder, that would be the natural way it should function.

Hi,

Not in the current build, Varun has said he will extend the auto login to allow that in 3.1.

***Varun Shoor*** · 06-03-2006, 10:43 PM

Yes, We are planning to add an option in this regard to take you directly to a ticket ala v2 style.

Regards,

Varun Shoor

Fabrice · 15-03-2006, 10:29 PM

When will this be available in the hosted version. I am thinking of buying but will refrain from doing so until it becomes available.

Tomas Dolezal · 17-03-2006, 03:45 PM

Quote:

Originally Posted by Varun [K]

Yes, We are planning to add an option in this regard to take you directly to a ticket ala v2 style.

Regards,

Varun Shoor

Varun - it is good to hear that our prayers have been answered and you are finally going to bring back one of the critical v2 features.

The question is - WHEN ? - I would like to ask to give us REALISTIC date, since this missing feature is the only thing holding our company from purchasing the eSupportSuite Owned.

Thank you

Tomas Dolezal

IT Manager for Central & Eastern Europe
Kingspan
www.kingspan.com

andyb · 18-03-2006, 11:32 AM

Looking forward to this feature...

The login is really annoying and confuses my customers!

nhasian · 18-03-2006, 05:03 PM

i agree with Tomas. although we have already purchased the owned version, we have not yet impletmented it for this reason as well as having the autoresponse sent to the reply-to email address instead of the from email address.

natio · 21-03-2006, 06:00 PM

I just purchased the software, and if I knew that it didnt have this option I would have never had gotten it.

but what to do

hope they add it on or im forced to open the source and find a way.

bbercik · 29-03-2006, 06:29 PM

Hi, I was one of those that complained about customers having to login.
I figured I would share my experience.

I created a custom Login share which worked some of the time but other times, their were member conflicts which resulted in customers not being able to login. I won't get into the details.

I then used the services at SoftAir to add the mod for automatic ticket login and to remove the login box from the support page.

This solution worked the best for me. You can see what my support site looks like at http://www.webpasties.com/esupport/

-Bill

Coastie · 03:00 AM

Can this be updated to include the actual ticket number, for a direct login to the actual ticket in the current build. It has been a while since this original thread. In a support ticket, Varun said it was now possible.

Quote:

Originally Posted by Neil-UKWSD

Hi,

Check the latest build, changes have been made to allow the login from the link in auto responders. I've not tested it yet but you may need to edit the link in the autoresponder to pass the login details through.

UPDATE
You will need to edit the link in the autoresponder and the ticket reply, I've only been able to get it to login with the code below, users would then need to navigate to the relevant ticket:

HTML Section Code

Code:

<a href="<{$swiftpath}>index.php?_m=core&_a=login&loginemail=<{$ticket[email]}>&loginpassword=<{$user[userpasswordtxt]}>"><{$swiftpath}></a>

Plain Text Section Code

Code:

<{$swiftpath}>index.php?_m=core&_a=login&loginemail=<{$ticket[email]}>&loginpassword=<{$user[userpasswordtxt]}>

Neil-UKWSD · 07-05-2006, 11:20 AM

Hi,

It isn't possible to login directly to a ticket yet, it requires further code changes and Varun has said he will try to add this into 3.1.

0utlier · 29-05-2006, 08:06 PM

I cannot believe this bug still hasn't been fixed in version 3. And no, I'm not going to pay anyone to fix what Kayako broke. Back in Nov. 2005 I posted in this thread about this bug and would check back in a few months. Well, it's been 6 months and my license expires in a couple of days, and version 3 is still useless for our needs. I guess it's time to look for alternative help desks.

nhasian · 30-05-2006, 04:57 AM

i bought esupport in october. my license expires in a few days as well. i hope i can get my support extended. I'm still waiting patiently for 3.1

I should mention that i still have not implemented esupport on my website at all because i'm waiting for this and the reply-to bug to be corrected. so thus far i've invested $300 and have not been able to use the product.

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Fabrice Offline New Member Posts: 1 Join Date: Mar 2006	15-03-2006, 10:29 PM When will this be available in the hosted version. I am thinking of buying but will refrain from doing so until it becomes available.

andyb Offline New Member Posts: 3 Join Date: Oct 2005	18-03-2006, 11:32 AM Looking forward to this feature... The login is really annoying and confuses my customers!

nhasian Offline New Member Posts: 19 Join Date: Dec 2005	18-03-2006, 05:03 PM i agree with Tomas. although we have already purchased the owned version, we have not yet impletmented it for this reason as well as having the autoresponse sent to the reply-to email address instead of the from email address.

natio Offline New Member Posts: 5 Join Date: Mar 2006	21-03-2006, 06:00 PM I just purchased the software, and if I knew that it didnt have this option I would have never had gotten it. but what to do hope they add it on or im forced to open the source and find a way.

Neil-UKWSD Offline Member Posts: 868 Join Date: Jun 2003 Location: United Kingdom	07-05-2006, 11:20 AM Hi, It isn't possible to login directly to a ticket yet, it requires further code changes and Varun has said he will try to add this into 3.1. Neil Wood \| UK Web.Solutions Direct Ltd UK cPanel/WHM hosting accounts http://ukwebsolutionsdirect.co.uk

nhasian Offline New Member Posts: 19 Join Date: Dec 2005	30-05-2006, 04:57 AM i bought esupport in october. my license expires in a few days as well. i hope i can get my support extended. I'm still waiting patiently for 3.1 I should mention that i still have not implemented esupport on my website at all because i'm waiting for this and the reply-to bug to be corrected. so thus far i've invested $300 and have not been able to use the product.