Disable Autoclose E-Mails

[bbfla]

Does anyone know if there is a way to disable the autoclose emails?
I only want to disable the email-notification but not the autoclose function itself.
Means I want a ticket to be autoclosed after e.g. 48 hours if the user did not reply, but I do not want to inform the user that his ticket will be closed then.

Any idea?

I use 3.10.00 on Linux

[craigbrass]

I have checked and cannot see a way of doing this. I will post a feature request for it.

Posted. Link: System -> Option -> Disable the auto-close e-mails

[Jamie Edwards]

Hi bbfla,

This is not an option in the current version. However, you can comment out or remove the code:

PHP Code:

$mailObj->sendMail(array($_ticketobj->ticket["email"]),  $returnemail, $returnname, false); 


From modules/ticket/cron_autoclose.php

[craigbrass]

Ah, in which case it would be a pretty easy implementation of a setting for this.

[bluecherry]

Jamie,

My cron_autoclose.php is ioncube'd. Any other suggestions on how to make this change?

Originally Posted by Jamie Edwards

Hi bbfla,

This is not an option in the current version. However, you can comment out or remove the code:

PHP Code:

$mailObj->sendMail(array($_ticketobj->ticket["email"]),  $returnemail, $returnname, false); 


From modules/ticket/cron_autoclose.php

[craigbrass]

E-Mail Jamie (jamie.edwards <!AT!> kayako <!DOT!> com) and he will be able to send you the non-encoded file.