- Moderating comments for which articles?
- Live support -> Proactive chat sent indicator
- Mail Parser -> Catch attachment too big errors
- E-mail rule --> send to que
- Scheduled tasks -> Add MySQL scheduled dump functionality
- ModernBill -> More intuitive support dashboard
- ModernBill -> Disable certain CSS elements when MB detected
- ModernBill -> Show news by default
- Staff > Manage Tickets > Mass Action : Clear Due Time
- Tickets -> Ticket creation -> Way to create ticket on behalf of a user
- Template groups -> Restrict by group NOT by group type
- Client users -> Import -> from a CSV file
- Live chat -> Tag Generator -> Generate tag for more than one dept.
- Admin CP -> Departments -> Direct link to department
- Tickets -> Print ticket -> Print custom fields too
- CSI -> Front page message/announcement type feature
- Ticket list & Ticket view -> Show user's group (user group)
- Tickets -> Option to disable priorities completely
- Seporate "Can Change Ticket Properties" Out
- Tickets -> Reopen threshold: cannot reopen tickets after certain time
- System -> Comments and rating should be limited by IP etc
- Custom fields -> For downloads, articles etc.
- Ticket reply -> System -> Autosave feature
- Ticket notes -> Ability to edit note contents
- CSI -> PDA or low-fi version for handhelds
- Languages -> Disable a language
- Teamplates -> More template comments
- Filters -> No tickets found -> Don't show *any* tickets