- Add 'localhost' as a default, allowable domain license
- Tickets -> Email notifications
- Tickets -> Posting replies / Customer Interface
- Owner blanking out when Department changes
- Tree list node count doesn't take into effect the view filter
- Proactive chat
- System -> Ability to configure the widgets (not hardcoded)
- Knowledgebase -> Remember and record stats on KB search terms
- Users -> Registration -> Terms of Use
- Tickets -> Abillity to link tickets
- Code -> Automatic POST and GET data sanitization
- System -> Branding -> Complete, license controlled branding removal or replacement
- System -> Versioning of events, content etc
- Tickets -> Merging -> When merged, create a link (redirect)
- Tickets -> See *all* staff viewing ticket
- Tickets -> Reply preview rab
- Tickets -> Predefined Replies -> Permissions
- Code -> Investigate mailer packages instead of PHP mail()
- Custom fields -> Ability to duplicate others (i.e. entire groups and their fields)
- CSI -> Access to chat histories
- Custom fields -> Have a label type (no input, just text)
- Tickets -> Shift + check a range of boxes selects all
- Tickets -> Flag individual ticket posts
- Tickets -> Automatic e-mails on status or priority change
- Downloads -> Track which users has downloaded what file
- Users -> Bulk add users to group
- Tickets -> Ability to link tickets together in some way
- Tickets -> Round robin tickets
- PDA Interface -> Add billable time
- Tickets -> Automatic purge based on ticket age
- Tickets -> Labels -> Label grouping
- Tickets -> Escalations -> Initiated by clients
- Tickets -> Option to link to KB article as well as dump content
- Tickets -> Alerts -> To customers
- Tickets -> Merge better merge with more options (i.e. what to override, what not to)
- Mail parser -> A mail parser for outgoing messages
- Tickets -> Ticket views -> Columns -> Date of last activity
- Calender -> Use staff's own timezone
- Tickets > Mass print and export options
- System -> Complete unificiation of user data
- System -> IRS -> Enable for certain departments only
- Tickets -> Print -> Ability to customize print vew, template and information
- Templates -> Info -> List of available template vars for each template
- Searching -> Use drop down when searching explicit scope custom fields
- How to manually add Users without specifying a password?
- System -> Searching -> An "is empty" condition
- Tickets -> Ticket rules based on custom fields
- System -> Staff CP -> Personal scratch pad
- System -> Staff CP -> "Write board" / note pad
- Languages -> Upgrades -> Works like templates, "requires revert" etc.
- Downloads -> Assign downloads/cats to department (for when inserting at ticket reply)
- System -> Password encryption or hashing
- Tickets -> Increase and decrease size of reply area
- System -> Multiple deployable front ends to connect to one backend
- Tickets -> Multiple client access for tickets
- Tickets -> Labels list -> Some kind of floating/scrollable layer for labels
- Tickets -> Mass 'follow-up' actions
- Users -> Some kind of ability to group by company"-> Custom fields for group
- Live Chat -> Show time visitor last 'clicked'
- System -> Global recycle bin
- Tickets -> Move ticket reply from one ticket to another
- Knowledgebase -> Overhauled knowledgebase use for staff
- Tickets -> Submission -> Option to have IRS as a second step
- Tickets -> Some kind of ticket-history-as-you-type lookup when creating a ticket
- Tickets -> Ticket view -> Sorting -> Sort by multiple fields
- Teamwork -> Contacts -> Ability to group contacts
- Tickets -> Alerts -> Abide by staff schedule
- Staff -> Ability to set staff as inactive
- System -> Add a confirmation step before irreversible actions
- System -> Automatic login via link ability (option?)
- Templates -> Template edit history (rollback)
- Tickets -> UI -> Better placement of reply-with-quote button
- Tickets -> Notes -> A ticket notes tab
- Tickets -> Ratings system for chats and tickets
- Tickets -> Out of office auto-reply
- Downloads -> Integrate -> Ability to link to download from dropdown to kb articles
- Tickets -> Flags -> Custom flags and ICONS
- Localization -> Date/time format assigned to languages
- Tickets -> Quote replies -> Option in admincp to specify order
- System -> XHTML Valid HTML
- News -> E-mail to a friend
- Knowledgebase -> Better article feedback
- Live chat -> System -> Record operator online hours
- Tickets -> Gmail style ticket view
- UI -> Colour picker
- System -> Downloads/Attachments -> Must be stored seperately
- UI -> Audio captcha
- Alerts -> Teamwork -> Task assignment
- System/UI -> Automatic login link
- Ticket replies -> Ability to send out <pre></pre> formatted code without tag strip
- Users -> Preferences -> Specify HTML or plaintext e-mail preference
- Teamwork -> Notes (syncable with Outlook)
- System -> Drop the over-use of drop-menus
- System -> Attachment cleanup and attachment expiry
- System -> More keyboard shortcuts
- Tickets -> Mass "Search and Delete" like in vBulletin
- Staff -> Preference -> HTML or Plaintext preference for alerts etc
- Users -> Permissions -> To use certain priorities etc
- Tickets -> Try to track breadcrumb trail when user submit tickets
- CSI -> All content (kb, news etc) -> Tag cloud style keyword tagging + meta data
- System -> Integrate Ticket<->Tasks<->Appointments etc
- CSI -> Settings -> Manage widgets on front CSI via admincp
- Tickets -> Notes -> Inline ticket notes
- Tickets -> Ticket views -> Remove CC users from this view
- Tickets -> [inc. Predefined] replies -> Variables
- Tickets -> Option to link to knowledgebase article rather than insert contents