PDA

View Full Version : Will Implement (V4)

  1. Custom fields -> Set placement
  2. Russian States / Cities by IP
  3. Backend support: Mysql/Microsoft SQL 2005
  4. Tickets -> Breaklines -> Use regular expressions AND wildcard AND plaintext matchers
  5. Using hours:minutes format in "Due time" field
  6. Language Enhancement
  7. System -> mbstring() checking - not just at installation
  8. Geo features
  9. Calendar -> iCal (iCalender) export
  10. ClickToCall/Chat image per page
  11. Tickets -> Automatic e-mails on status or priority change
  12. Departments -> Add public description and option to show description
  13. Mail Parser -> Manage Rules
  14. CSI -> Client side ticket search
  15. Mail parser -> Rules -> Rule to attach custom field group to ticket automatically
  16. Mail parser -> Option to leave copies of e-mails on the mailserver
  17. Built in regex tester
  18. Tickets > Mass Actions > Better label interface for mass action menu
  19. Custom Field / Group: auto-add to email
  20. Mail parser -> Staff reply -> Automatically assign ticket to replying staff user
  21. Mail parser -> Rules -> Add "Not Assigned" rule
  22. Mail parser -> Rules -> More parser rules pertaining to ticket
  23. LDAP -> Better configuration options
  24. Downloads -> Permissions by usergroup
  25. Ticket management -> Remember previous ticket list or page position
  26. Mail parser -> Breaklines -> Execution order
  27. Mail parser -> Rules -> Option to enable or disable rules
  28. Live chat -> "Leave a message" can create a ticket
  29. Tickets -> Split replies from a ticket into a new one
  30. Staff CP/AdminCP -> Contextual help
  31. Tickets -> Edit Ticket UI -> Complete redesign needed
  32. Alerts -> More alert mechanisms and handles
  33. Ticket alerts for own replies
  34. Tickets -> UI -> Easy viewing customers 'account' info
  35. Troubleshooter -> WYSIWYG editor in Troubleshooter
  36. Feature Request - recurring tasks or events
  37. [V4] SPAM Protection
  38. Updated main.js needed
  39. System -> Much more robust audit trailing (i.e. global logging, configurable)
  40. [V4] Multilingual Backend
  41. Use web interface to answer LiveSupport chat.
  42. Live chat -> Ability to print, e-mail transcript on end etc
  43. CSI -> UI -> Comments with long articles and "Add Comment" page jump
  44. Knowledgebase -> Attachments
  45. Mail parser -> Rules -> Easier way to reorder execution order
  46. Ticket view -> If user is unvalidated, show in a ticket raised by user
  47. System -> Search Engine Optimization friendly URLs
  48. System -> LoginShare -> For staff and admin
  49. Mail parser -> Rules and regular expressions for headers
  50. Departments -> Sub-departments