- Attachments for Mass Email
- disable mail rule
- Lost password email should not have real password in email
- SQL Server Backend
- SLAs -> SLAs should affect tickets created by staff users
- SLAs -> Option to restart rule, not null due time
- SLAs -> Escalations -> Choose owner for rules
- SLAs -> Special customer attributes
- SLAs -> Option to have overdue time not reset on replies
- SLAs -> Do not reset due date on status change
- SLAs -> Public display of working hours for clients
- SLAs -> Different overdue times depending on day, month etc
- SLAs -> Clear due time on status change
- Staff -> Ability to set staff as inactive
- SLAs -> Escalations -> Ability to clear escalation paths (can get messy)
- System -> XHTML Valid HTML
- SLAs -> Add holiday dates that recur each year (nor not)