PDA

View Full Version : Knowledgebase

  1. Option to upload files to the knowledgebase section
  2. Feature to search one article in one selected category in the knowledge base.
  3. Feature to keep a history of all actions taken in the articles.
  4. Feature to allow the staff, only to view (not to edit/modify) the articles.
  5. Synonyms for posts
  6. 2 Versions of articles
  7. The default article status should not be published by default.
  8. Email-Alert - New Article KB
  9. better permission for KB categories
  10. Print function
  11. New Mass Actions
  12. Page selector in the KB
  13. Announcements can be added via RSS
  14. Search as you Type knowledgebase
  15. Admin Setting to open KB articles in new window
  16. Knowledge base and http protocol
  17. Ability to PIN articles to appear on home page
  18. Upload image when creating KB articles
  19. Administration of Knowledgebase
  20. knowledgebase ending date
  21. Implemented Comments on Knowledgebase Articles
  22. Logged (SWIFTFOUR-317) Ability to Filter on Category
  23. Logged (SWIFTFOUR-319) Sort KnowledgeBase Articles by Relevancy in Search Results
  24. Implemented see who created the entry
  25. Add Keywords to KB articles
  26. KB name and numbering in title
  27. View Knowledge base article without HTML code showing
  28. KB Category Visibility by Group
  29. Logged (SWIFTFOUR-314) Automatic suggested replies
  30. Logged (SWIFTFOUR-316) Mass Move in Knowlegebase
  31. Logged Improve Categories, Articles and User interaction
  32. Logged (SWIFTFOUR-320) Ability to reset article views globally, by category or by article
  33. Logged (SWIFTFOUR-313) KB Articles - "Symptoms" Info
  34. Logged (SWIFTFOUR-326) Viewing KB article ID's
  35. Logged (SWIFTFOUR-323) Import Knowledge Base Articles from Word Documents
  36. Logged (SWIFTFOUR-321) Knowledgebase base available in the live chat
  37. Logged (SWIFTFOUR-322) Related FAQs
  38. Logged (SWIFTFOUR-327) Remember and record stats on KB search terms
  39. Implemented Different KB and Downloads for different Staff Groups?
  40. Logged (SWIFTFOUR-324) Sort by Knowledgebase category when listing
  41. Implemented When viewing category, take back to category
  42. Implemented Upload option for Knowledgebase
  43. Logged (SWIFTFOUR-382) Aggregate support feeds available (RSS)
  44. Implemented Overhauled knowledgebase use for staff
  45. Logged (SWIFTFOUR-325) Ability to "sticky" articles
  46. Logged Be able to add code/html to tickets and knowledgebase articles
  47. Glossary
  48. Implemented Default comment rating should be 5 starts
  49. Logged (SWIFTFOUR-337) Better article feedback
  50. Implemented Attachments in knowledgebase articles
  51. Logged Option to link to knowledgebase article rather than insert contents