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  1. To allow variables in predefined replies.
  2. Replacement variables in tickets
  3. Ticket Reminder Emails
  4. Ticket Priority in the help desk should be set according to the one set in Outlook
  5. Tickets based on 'Groups'.
  6. Feature Request for "On Hold Until".
  7. Feature to show News in the dashboard.
  8. Staff members to view the tickets on the basis of the statuses.
  9. Live clock while the agent is working on the ticket
  10. Sound alert when a ticket moves from one department to the other.
  11. Regarding labels (again)
  12. Feature Request regarding merging of tickets.
  13. An e-mail should be sent to the client about the merging of their ticket.
  14. Restrict posts on a certain ticket for the several departments.
  15. Sorting using custom fields in ticket views should be possible
  16. Card Reader / Mag Stripe Reader
  17. Text Messaging
  18. Automatic notification should be sent to the client for status change
  19. There should be an option of "In person" as a new ticket type.
  20. Parser should check MessageIDs already recorded for a Ticket.
  21. Enhancement in labels.
  22. Detect Words Attach, Attachment and Attachments
  23. Archive
  24. Filters for client interface.
  25. Automatically set a 'bcc' to every mail is sent by the staff.
  26. Forward a ticket so that it shows in both departments
  27. Printing Logo
  28. Quote feature should paste the old quotes at bottom of the reply
  29. No need to check the mail header while mail parsing
  30. Reply from user should append to old ticket using Message ID, if subject is different
  31. Ability to disable NOTES feature
  32. Feature to insert parser rules for the tickets created from Support Center.
  33. Staff replies shall also have the list of CC and BCC email address details.
  34. Acronyms for KB articles in ticket reply
  35. History of visited KB entries in Ticket creation
  36. Round-Robin assigning of tickets
  37. BCC user sees his e-mail in TO field
  38. Be able to search inside tickets inside client interface
  39. Link to create ticket inside client ticket listing
  40. Feature to show labels and flags in the audit log.
  41. Notes should be visible under all tabs.
  42. A feature to create many child tickets for a parent ticket.
  43. Enhancement in feature for synchronizing to Outlook
  44. Force user to enter required fields when department changed
  45. There should be an option to hide tickets of a department in views
  46. It should be possible to change the font/layout in the contents of emails
  47. Adding CC users while replying to the ticket from SupportCenter
  48. Enhancement in attachments that are included in individual ticket posts.
  49. Staff members should not be able to close the valid ticket without replying.
  50. Restriction of department for user groups.
  51. Tickets must contain the post numbers
  52. Knowledgebase articles at the bottom of the autoresponder.
  53. Setting to link custom field with the template groups.
  54. Certain staff members should view sub menus .
  55. Email notification once the due date is assigned or changed.
  56. There should be an option to check or uncheck CC/BCC users in the Edit tab.
  57. To disable the Submit Ticket button for few seconds after it is pressed once
  58. Current department should be selected as default in the mass action bar
  59. Pending Tickets in department
  60. New reporting feature.
  61. CC email address while viewing ticket list in Staff CP
  62. Enhancement in autoresponder.
  63. There should be a way you could link a custom field to another custom field
  64. Dictionary for multiple languages.
  65. SLA plan should not start again on the ticket when the department is changed
  66. Settings for notes permissions.
  67. Feature to send Internal mails to staff user.
  68. Feature to add content in auto responder
  69. Clients should be able to create filters in their client support center accounts
  70. There should be an option to add CC/BCC users when forwarding a ticket
  71. Setting to stop the registration required mail for non registered users.
  72. CC users should get notification when a user replies to an existing ticket
  73. Specific email address should be specified when staff creates a ticket
  74. Company name should not be shown in Message-ID header
  75. view tickets "by staff"
  76. Author name of the client changes while replying the tickets via email
  77. If only one public department, skip that page on ticket submission
  78. Lack of export / printing
  79. Raise single ticket with group / multiple users
  80. IRS suggestions in ticket auto-response
  81. Appointments added to calendar via tickets
  82. more fields in ticket list view
  83. Resolve Button
  84. Blacklist for "Random ticket ID generation"
  85. Quote setup
  86. Attachments to Predefined Replies
  87. Prevent e-mail into tickets
  88. NUMBER the replies in ticket view
  89. Logged (SWIFTFOUR-284) Department Descriptions
  90. Convert HOURS with no activity to DAYS
  91. Ticket tracking
  92. Re: End User Portal Ticket Organization
  93. Message Templates
  94. Making Private Replies to user tickets
  95. Change the Author to the Staff creator
  96. Add notes -> content section size not configurable
  97. Schedule Based Auto-responder
  98. Option to display CC: header in outgoing email?
  99. Different color for Ticket vs Client note?
  100. set a reminder for routin checks
  101. Show cc adresses in ticket
  102. Link to previous tickets
  103. Client Email Reply Auto Responder
  104. Ticket history in reverse order?
  105. Several SLA plans for each customer group
  106. Quickly Jump to User from Ticket
  107. Follow-up variables
  108. See tickets ahead in queue
  109. Print Entire Ticket Contents
  110. Queing tickets effectively
  111. redirect closed tickets to another queue
  112. Customer Name
  113. Restrict Status To Departments
  114. Ability to add staff signature to first post in new tickets from Staff CP
  115. Filters - Last activity within?
  116. Canned message Issue?
  117. Logged (SWIFTFOUR-392) Additional conditions for ticket department assignment
  118. Ability to create sub-tasks linked to the ticket
  119. Static Values options for "Submit a ticket", "Select Department" page
  120. Ticket Assignments
  121. View Followups with ticket view
  122. History Tab - alt emails
  123. Advanced Search Creation Date
  124. Ticket Count
  125. Ability to expand/collapse notes at top of ticket view
  126. Ticket History Tab
  127. Predefined replies (attach file)
  128. Global Variables
  129. Preview Predefined reply before adding to ticket
  130. Ability to filter by open tickets on front-end.
  131. Ticket History
  132. Ticket Post List Preview when replying forward
  133. Open Ticket Threshold
  134. Confirm ticket deletion
  135. Link ticket with client user
  136. Allow deleting recipients in ticket reply
  137. Quoting Tickets & Replies
  138. Ability to have staff name in "From" header
  139. Owner as 'Unassigned' can't be selected while setting Filters in Staff Panel
  140. Count of Tickets missing when we set a Filter
  141. Download multiple attachments as one zip file
  142. Why does the New Ticket menu show departments I don't belong to?
  143. Assign a ticket that comes to some default Categories
  144. Customers Inteface: Filtering by a group of Statuses
  145. Customers Interface: Ability to add a CC/BCC user in open tickets
  146. 'Can Add Ticket Label' Staff Team Permission
  147. Clients can edit ticket reciepients list
  148. Send ticket post replies/forwards with importance/sensitivity e-mail headers
  149. Reply button on bottom of Notes
  150. Logged (SWIFTFOUR-318) Search must start when the client starts entering the subject
  151. statistics on predefined replies
  152. Viewing Due Time from the Client View for Tickets
  153. Multi-sort staff ticket view
  154. Filtering by user group should have user group selection
  155. Possibility to edit billing and to assign permissions for billing editing and delete
  156. Show history on FORWARD
  157. tickets status on support url
  158. New version
  159. HTML email support
  160. Auto notify users when tickets are merged.
  161. no reopen closed ticket
  162. export and import predefined replies
  163. Ticket Rating / Staff Reporting
  164. Reply-To-Many
  165. Selection of CC/BCC upon REPLY/FORWARD
  166. auto close hold on ticket without email reminder.
  167. Quoting Posts - sort by ASC/DESC
  168. Send e-mail to ticket recipients when replying from client cp
  169. Create links in ticket emails that auto login and go to the ticket
  170. PreDefined Replies - More Options
  171. User name in Ticket List view
  172. Due time (delay)
  173. Customizable Reply-To for autoresponder
  174. Include Ticket History in Assignment Notification
  175. Adding User Group Field
  176. Hidden text in tickets
  177. prevent a group from assigning tickets
  178. Create logins with restricted access
  179. Show Staff Viewing Ticket
  180. "unmerge" or split accidentally merged tickets
  181. Personalized reponse with First Name
  182. New Report Tracking Responce Times that include custom fields
  183. escape underscores in email searches
  184. Landing After Post Replly
  185. Status change
  186. Ability to choose view for ticket history
  187. Never send staff name as reply email
  188. Add ability to include user fields in ticket view
  189. Predefined Replies Sort Order
  190. Multiple Assignees
  191. Reply to user's
  192. Add an "and" function to filter
  193. Create an event or task from a ticket
  194. Ability to attach files to ticket notes
  195. Delete attachments from a ticket reply
  196. Auto Reply Tickets from KB
  197. Client Ticket Area can not filter by status
  198. Client Ticket Area Improvments
  199. Add ability to include Custom Fields to Templates
  200. Privacy mode for Tickets
  201. Prepaid Response
  202. Workflow / Triggered Actions / Ticket Tasks / Custom Fields
  203. More options in purge attachment controls
  204. Second Autoreponse make client relax (globally set scheduled auto-responders)
  205. Ability uncheck a label from the list of tickets.
  206. Internal ticketing (staff to Staff)
  207. Ability to search within a ticket post.
  208. Ability to upload a file in a note.
  209. Better seperation (collapsable accordian groups) for billing, notes, and custom field
  210. Ability for special tags when replying to a ticket. quote /quote, code /code (bbcode)
  211. Clearer audit logs for tickets.
  212. Associated ticket actions/milestones. e.g. task list for a specific ticket
  213. A "revert assignment" optional time frame.
  214. A button to see all tickets previously assigned by you
  215. Ability to assign to two or more staff members to a ticket
  216. Ability to link related tickets (already suggested)
  217. Checkbox to include, or not include, a BCC or CC user.
  218. Viewable "follow-up" ticket queue in staff interface.
  219. Ticket outbox (delayed sending)
  220. Staff Ticket Search - Save Form
  221. Ticket Options: After Replying Take Me To
  222. Ticket Notes: Add To:
  223. Ticket custom field type - just display a note / with HTML
  224. Filter - View
  225. History Color
  226. Changing Default Quick Search
  227. View Ticket Details ordering newest to oldest
  228. Replying by e-mail doesn't assign ticket
  229. Making tickets viewable to multiple users in the Web Client Interface
  230. Per Department settings for AutoClose
  231. Ticket list: show date and sort newest first
  232. Ability to hide tickets
  233. different colors for notes in tickets
  234. Move large tickets requests/emails to a temp dir
  235. Priority -> Email Priority mapping to Ticket Priority
  236. Add Notes and Custom Fields to Ticket Reply Tab
  237. Save notes when exporting ticket
  238. Staff Dashboard - tickets due today.
  239. Have the option of selecting some dept, not just one or all
  240. Cron job to delete closed tickets after x days
  241. Feature: Showing all attachments in one central area
  242. Ticket archiving
  243. Global Setting >> default staff ticket status
  244. Open to change Label selection from checkbox to pulldown
  245. un-merge tickets
  246. Mass Forward Option
  247. Pre-defined replies on notes
  248. Label's on ticket view as dropdown instead of checkbox
  249. Ticket list search - more options?
  250. Admin side feature to control order of tickets from oldest to newest