- Disable access for staff members when they are not working.
- IP restrictions check with a proxy server.
- Implemented accessible only by a particular ip
- allow a staff to read tickets for only 1 year old
- Staff Scheduling
- Ticket History tab only shows entries relevant to Department permissions
- Staff can create tickets in departments without assigned permissions
- Allow Read Access to other departments
- Audit Log & Ticket View: New Ticket in Staff CP logs Staff User who entered ticket
- Staff Login Expiry
- Account Manager
- Compliant with TRUSTe features
- System -> Refresh CAPTCHA option
- Force password change
- Tracking logins of staff?
- Track all staff who visit audit log - not just who action them
- Better live support history permissions for staff
- System -> Digital ID (Verisign) support
- Logging -> Log and track all desk activity, able to pick what to log for users/staff
- Permission to stop staff from deleting conversations
- if Delete disabled, then remove Delete&Ban
- System -> Password encryption or hashing
- Downloads -> Permissions by usergroup
- Seporate "Can Change Ticket Properties" Out
- Password policies for staff users
- Logged (SWIFTFOUR-423) Disable Private Message Capability?