PDA

View Full Version : Implemented in 4.0

  1. Option of language in chat window.
  2. Incoming Chat Prioritizer
  3. Automated prompt for chat
  4. Ticket rating system (client & staff side)
  5. Automatic link to custom field group for incoming tickets
  6. Staff Ticket attachments
  7. no way to match comments to articles?!
  8. Hover help
  9. Department Access Restriction
  10. Implementation of Geolocation
  11. Customer / Company Question
  12. support numeric ticket searches
  13. Customizable Reports
  14. Add attachment to notes
  15. Require timezone preferences during setup
  16. Customer satisfaction survey
  17. Attachments for Mass Email
  18. Images or uploads, in KB articles
  19. Impove Editor- make it easier to copy and and paste text
  20. More company centric
  21. Single Use URLs for Password resets
  22. disable mail rule
  23. Lost password email should not have real password in email
  24. SQL Server Backend
  25. Russian States / Cities by IP
  26. Backend support: Mysql/Microsoft SQL 2005
  27. Using hours:minutes format in "Due time" field
  28. Staff Control Panel : Customising
  29. System -> mbstring() checking - not just at installation
  30. Code -> Automatic POST and GET data sanitization
  31. Departments -> Add public description and option to show description
  32. SLAs -> SLAs should affect tickets created by staff users
  33. SLAs -> Option to restart rule, not null due time
  34. SLAs -> Escalations -> Choose owner for rules
  35. SLAs -> Special customer attributes
  36. Tickets -> Alerts -> To customers
  37. System -> Complete unificiation of user data
  38. SLAs -> Option to have overdue time not reset on replies
  39. SLAs -> Do not reset due date on status change
  40. SLAs -> Public display of working hours for clients
  41. Admin -> Template groups -> LoginShare -> Order LoginShare List by Name
  42. SLAs -> Different overdue times depending on day, month etc
  43. CSI -> UI -> Add Client side e-mail validator
  44. CSI -> Breadcrumbs (sidebar etc) still viewable on login error
  45. System -> Use color picker popup for color selections
  46. Staff CP/AdminCP -> Contextual help
  47. System -> Option(s) to disable comment posting completely
  48. SLAs -> Clear due time on status change
  49. Alerts -> More alert mechanisms and handles
  50. Staff -> Ability to set staff as inactive
  51. SLAs -> Escalations -> Ability to clear escalation paths (can get messy)
  52. Feature Request - recurring tasks or events
  53. Billing/Note indicator icon
  54. Updated main.js needed
  55. System -> Much more robust audit trailing (i.e. global logging, configurable)
  56. In staffcp, associate comments with articles
  57. Custom Fields For Live Chat Session
  58. System -> XHTML Valid HTML
  59. System -> Drop the over-use of drop-menus
  60. SLAs -> Add holiday dates that recur each year (nor not)
  61. CSI -> Settings -> Manage widgets on front CSI via admincp
  62. Departments -> Sub-departments