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  1. V4 Update #7: Template management, versioning and visual comparison tool
  2. 'Sneak peaks' posted on Twitter @kayako
  3. V4 Update #6: Live screenshot sharing and file transfers in live chat
  4. V4 Update #5: Staff, user, permissions management, interface screencast, roadmap
  5. V4 Update #4: A look at the new live chat interface and engagement options
  6. V4 Update #3: A first look at the operators’ desktop application
  7. V4 Update #2: Live chat automations, operator skills, logic and groups
  8. V4 Update #1: Roadmap and interface peek