- SMS Alerts
- Using Custom Fields in Live Support
- Move Tickets to Trash
- V4 Future Request: Google Chart API for customer reporting
- Blackberry Integration
- My Feature Request List
- Christmas wishlist
- Parser Lock File Notification
- Follow the link without having to log in...
- Something for me to stop deleteing my aricles
- Admin/Staff IP Restriction
- Better Template System
- System -> Intallation -> GD check
- System -> Installation -> Check max. packet size etc
- scheduled autoresponder
- Kayako doesnt accept HTML!
- Whmcs
- breakline regex
- Rich Text in ticket submitions
- Search & Filter: add "has Custom Field" and "is empty" option
- i request wysiwyg
- IP Address activity monitor filter
- Status change when changing Department of Ticket
- Back-Link missing on KB article view
- Ticket locks
- Notification of replys to unassigned tickets
- Increase number for recipients allowed when parsing
- Tickets -> Ability to set time and date in due time
- PDA Web Interface/Kayako Mobile
- Triggered actions
- Feature Request - Click here to Open / Close ticket in emails
- Suggestion: Rename priority "Low" to "Normal"
- when editing in Ticket > Edit, dont jump back to Ticket > General all the time
- Tickets -> Statuses -> Show only for respective department
- New Login Method
- mysqlI extensions - or sql API.
- Detect Upgrade Script Needs to be Run
- Fax support
- Teamwork - Data Transformation Service for 3rd Party Database
- Ability to see who has logged on in past 24 hrs, etc.
- Mass Print new page
- Comments -> Akismet provided as a spam filter for Kayako
- Phone number for submitting tickets
- Department within department
- improve dbcore
- CSI -> Comments -> CAPTCHA for comments
- Reform Support and Upgrades
- Sessions list for clients logged in as well as stats on client log ins
- Whitelist local/loopback/127.* etc.
- Sound on Cusotmer Side
- send email to technicians when ticket is closed
- allow admin to register users
- Chat Logs
- Changing the User associated with a ticket.
- Automatic Updates
- Parser rules should also parse form-submitted tickets
- Add custom subdomains for hosted eSupport
- More robust and finite staff permissions
- Live Chat feedback
- [IA][GENFUNC] Expand departments with single click
- Add Label in Ticket reply page
- Manual setting of due time
- Multilingual support center with localized content
- Users able to be part of multiple user groups
- [FR] (Power) Options for Tickets
- FR: Permissions for Public Filters
- Option to view due date rather than countdown
- Client side ticket sorting
- Auto Sort and Filter using Support Centre
- Change user email doesnt change associated tickets?
- Tickets created upon refreshing ticketsubmit page
- Staff CP -> Staff should not be able to see departments they are not assigned
- Regular Expressios for Breaklines
- Printer friendly New, breadcrumbs Offline, * for required fields
- Instant Message Tickets idea
- WHMCS Integration/Loginshare
- [Suggestion] Work stats
- refresh ticket listing
- Auto Merge Tickets by Email Address
- Suggestion: Recurring Items
- After EVERY sent I have to click "manage"
- Ability to post a client reply to ticket without sending the email.
- View All filter
- Register multiple email accounts for single User?
- News needs Template Group assignment
- Why no HTML editor for ticket communications?
- Ability to disable comments
- System -> Absolute support for SSL/Non-SSL pages