- Route a Ticket Based on Custom Field
- Follow Up with Staff signature
- Submit ticket starnge behaviour
- CC option for user in open ticket
- Its something I miss
- Scheduler confusion
- Batch printing support requests
- Invalid argument supplied for foreach() ... functions_ticketsui.php on line 840
- Auto close ticket
- UserName or Password is incorrect
- imap_open() error in PHP error log
- Adding the history of a ticket to the Ticket Assigned alert template
- Custom Field -- User/Staff Editable
- Teams vs Groups (from 3.00.27)
- Attachment Cleanup (DB Storeage)
- 3.11.00 STABLE announcement discussion thread
- Multiple SLA plans associated with the same user
- Problem with Breaklines interpreter
- Log of generated emails or lack thereof
- Why is there no "Ticket Parser" ?
- Emails with attachments not being forwarded?
- Client Support Center not accessible to some clients
- Email to user on status change?
- Preventing ticket "lockout"?
- Reply to ticket via e-mail not stripping header info
- Hover ticket preview a potential security threat
- Safari for Windows
- Ticket emails no longer being sent?
- Don't want customers who reply back "thanks" to cause the Ticket to reopen
- Forwarding of tickets, where 3 parties are involved at once - HOW?
- how do I add the 'label' field to Staff CP ticket views?
- Followup module- possible to get reminder at date/time?
- custom fields return to default values when editing Tickets (Billing)
- SyncWorks License
- Live Support problems
- Customers Receiving Duplicate E-Mails
- advanced search/filter for phrases?
- Company name for users and other data.
- Integrating eSupport into my current site
- Account "Pending"
- problems with opera9.22
- Staff viewing private knowledgbase articles
- How to create XML file from Excel for V3.10.02 - EN - ES - ZH - ZT - PT
- Making things happen before a ticket is closed
- Some setting want , is it possible?
- Better Offline Message Communication
- May be cache setting?
- Making a download private
- Captcha is not working
- Can't able to login
- All tickets disappeared
- Question about Reloading Page when error
- "Terms & Conditions of Use" module/page?
- Attachment Storage - Database or Files Directory
- Unable to add notes in support tickets
- Email Article pop-up not working
- Quote original email in Autoresponse
- Blackberry 8830
- Changing Content-Transfer-Encoding
- Horrible SLA Problems
- Unable to add new Mail Parser Rule
- essuport and liveresponse
- Generic ticket import, e.g. XML?
- Last character truncated.
- V4 Changes
- Problem with Departments
- LiveResponse Help in SupportSuite
- possible fraud: any bad experiences with Kayako?
- Road to 3.11.00 discussion thread
- Upgrading from 3.10.02 to CVS.
- Error loading eSupport
- End User no longer sees closed tickets?
- X Employees
- eSupport has broken???
- Ticket alerts not being sent
- Changing the Support Center Header...
- Linking to vBulletin...
- Can Client Support Center Be Restricted Access?
- no password in autoresponder
- No words in spell checker dictionary
- problem login in .... Urgent help needed
- Help Error after update
- Status change on staff reply -- bug?
- Login case sensitive?
- Is there a max on the number of Departments that can be used?
- Failing to create staff
- Knowledge Base insert into ticket
- ERROR: No file was uploaded
- Including ticket history in auto close emails
- Adding a KB article to a ticket
- Delete Users
- restrict ticket search
- Tracing LoginShare events?
- Click NEWS tab and sub-menu shows UNDEFINED
- Content of news in auto responder
- character encoding issue with spanish language .xml
- Firefox 2.0 issues with Mac
- Bug report!
- SPF Record for Hosted SMTP
- Staff Member stats: Wats the current status?
- support videosn't don't play in Firefox
- User group in autoresponder
- How does Kayako Determine Overdue?
- Suspicious behavior of the mail parser
- Emailqueue submits ticket but doesn't send autoresponse
- Easy Ticket View
- Logon Box - ONLY
- SupportSuite Used for Spam
- Separate Knowledgebase Categories for Guests and Registered Users
- Possible harmful security issue
- Problem with Image Verification
- Staff Signatures
- Microsoft SQL and LoginShare
- Can Specify Custom Recipients? - Only available at ticket creation?
- Support email replies to tickets Id'd as "client" replies by alerts?
- Help!!
- Direct replies from staff members to clients.
- Several SLA and automated escalations?
- Kayako being used as spam relay; how to stop?
- LiveResponse on a mac?
- Relative URLs for included files
- ERROR: Could not insert all templates
- Spam delivered directly to Kayako
- Does eSupport license roundrobin DNS twin server install?
- New private news article, who does it email?
- eMail help
- Downloads section - Show rollup count of downloads?
- Attachments: Failed to open stream
- Cannot login to SupportSuite on Service Providers Site...
- KB Import/Export issues...
- Signature not showing up correctly
- Staff CP Blank
- PDA Staff Interface
- What's your experience with changing the order of dropdown menus once in use?
- Eat your own dogfood?
- What is the RELEASE tab for? (staffcp/tickets)
- MySQL 5/PHP5 stability
- Embedded images sent to Kayako by email dont get displayed
- Force long ticket post lines to wrap?
- Unable to deliver the chat message. The chat session has either ended or expired
- Forward email from client to staff email to esupport for ticket creation
- CP1251 Problem
- (EMAIL) Ticket Forward Problems
- ERD Diagram
- Invalid username or password error
- Kayako Problem: Ticket flood
- Support Suite + Permission Denied
- KB Widget
- Problem with Cron
- Kayko Support Suite and Exchange
- Email alerts to staff have "!" in front of ticket number instead of "#"
- Staff Reply sends while typing ticket reply (pressing enter causes send?)
- Just a comment on the mail parser rules
- Creating an article by attachment
- PHP Version 5.2.1 eSupport
- User Registration
- WYSIWYG for tickets?
- Assign Message Body
- Convert/link task to ticket and visaversa
- Can you change in settings to allow clickable links in chat.
- Version 4 - alpha test?
- Blank tickets after upgrade
- Internal Server Error 500: Premature end of script headers
- Now I'm Annoyed
- Users without email addresses
- New Tickets FROM Name
- E-Mail-"From" and SMTP Settings
- Private (internal) departments are showing up in the client portal!
- customer page language problem
- Billing Entries and Time zones
- Major issue with my SupportSuite....:<
- incoming attachments issue
- JavaScript Errors in WinApp?
- Binary SyncML - even complete/working?
- Custom Feilds
- Register Widget not Showing?
- Help Desk completely down with multiple errors
- Sending KB Articles via Email not working
- Email parsing rule help needed
- How to change email address that the system uses to send emails?
- Can I use two skins on one install of Kayako?
- Not All Staff Members Receive Alerts
- test cvs versions
- Required field validation if client sends ticket via email
- Live Support Icon Refresh
- Import ticket from Mantis?
- Now not receiving any autogenerated emails
- Sometimes we can not chat?
- email password to new user when opening a ticket for him?
- corrupt swauditlogs table - what do I do?
- Pls help - Link Exchange to hosted version
- search feature
- Clients getting error message when responding to emails
- InstaAlert License Transfers
- URGENT HELP! I do not receive emails alerting me of new tickets!
- Email Parser Gone a little mad
- SLA and Escalation
- Filtering Custom Fields
- Problems with Autoclose Emails
- Please Help - Outgoing Mail Is Getting Caught In Spam Filters
- Documentation for dbCore class?
- PHPAudit Loginshare Bug - No help?
- Javacript Error when replying to a meassage
- ModernBill Integration - Will Kayako Ever Finish it?
- Has someone found how to deal with Spam?
- Wap Access
- Date/Time Setting
- Version 4???
- User Group + Template problem - notification email
- Staff Insert Phone Ticket vs. Email Ticket
- Purpose of the little flower? asterisk? icon
- Good examples of Troubleshooters?
- SIP Addon Where is the info?
- Different Template Using Support Centre
- Problems inserting predefined replies-- Firefox
- Copying Templates
- Is the staff supposed to be receiving emails?
- Description of Departments for users?
- ticket queue
- SupportSuite v11 manual?
- Auto response and ticket replies going to Junk folder?
- Blank page after replying to ticket...
- Restricting NOTES visibility
- Support Suite vs. Esupport
- Ticket re-open option in a user's support account?
- Merge emails into ONE account
- Articles - Translation?
- Unable to install a java script in Knowledgebase article
- Custom Feilds for Staff Ticket Creation
- Trying to upload file for downloads section
- Missing modules
- Cleanup of attached files after ticket delete?
- Ticket Audit Trail
- Erd?
- Where did tickets go after cerberus import?
- Auto Close and Escalations
- Default ticket status - keeps old setting
- Break Lines
- Closing template...
- Creating my own User Registration form.
- Attachment Restrictions
- Question about Autoresponders
- Stopping C&P's from Support Centre
- Character problems in PDF manuals
- Problem cron jobs email parser
- News items on staff dashboard?
- Live Support - Registered Users
- Signatures in posts
- Knowledgebase base can be seen by anyone on internet
- Closed Ticket - Due Time