- knowledgebase ending date
- 4 important features
- Schedule Based Auto-responder
- Add "Lookup the Message-ID in Email Headers" option
- Option to display CC: header in outgoing email?
- Need filter for 'unassigned' tickets
- Language synchronization between Kayako and WHMCS
- Support custom proxy for SMS gateway
- Hide labels of default template in other templates
- Ticket rating system (client & staff side)
- Merging Custom Fields
- Allow Read Access to other departments
- Able to pipe parser log to syslog server
- current user time variable for templates
- feature request: Expansion of audit log
- particular simple users logins
- Custom Fields in Kayako Mobile API
- Automatic link to custom field group for incoming tickets
- Link to previous tickets
- Request Feature
- Visibile to for Notes in Kayako Mobile API
- Files in the Kayako Mobile API
- Staff Ticket attachments
- Same MessageID on Notifcation Emails
- Need E-mail parser rule for email headers
- Client Email Reply Auto Responder
- Parser Cue for email ticket attachments that stop the parser.
- no way to match comments to articles?!
- Email alerts for comments
- "DELETE ALL UNAPPROVED COMMENTS" button
- LiveSupport with better AD integration
- A better way of handling e-mail from non-existing users
- Several SLA plans for each customer group
- Quickly Jump to User from Ticket
- Add a breakline by default to new messages.
- View Past Live Chats
- Unsubscribe confirm code
- Canned message Issue?
- Hover help
- Static Values options for "Submit a ticket", "Select Department" page
- Search By Phone Number
- Ability to copy filters
- FROM email id order
- Departmental Notices
- Ability to have staff name in "From" header
- Global Notices
- Owner as 'Unassigned' can't be selected while setting Filters in Staff Panel
- Department Access Restriction
- Admin/Staff Login - Security Feature
- Ability to select multiple Registered User Groups under a single Template Group
- exchange and snmp
- Customers Inteface: Filtering by a group of Statuses
- User Download Tracking
- Account Manager
- Reply button on bottom of Notes
- Customer / Company Question
- Private Message Indicator on top right..
- Add Keywords to KB articles
- Ability to send staff performance reports to managers
- Show history on FORWARD
- Label Permissions/Bug? ...
- HTML email support
- Show/Hide Departments(and Tickets)
- A "My Tickets" or similar function
- Request: Quiet mode and User-Validation by reply
- email alert on self-created notes
- export and import predefined replies
- require e-mail validation
- Contact Management
- Better Kayako Mobile (smartphone)
- Different Templates Per Department
- Reply-To-Many
- listing when filtereing
- Handeling staff users when they leave the Support
- KB name and numbering in title
- PreDefined Replies - More Options
- Customizable Reports
- Live (virtual) agent
- Add attachment to notes
- View Knowledge base article without HTML code showing
- Staff Abilities!
- Customizable Reply-To for autoresponder
- Increase POP3 Polling Frequency
- Internal and External Department Names
- FR: KB Category Visibility by Group
- Landing After Post Replly
- Include Title in Search functionality
- Never send staff name as reply email
- Predefined Replies Sort Order
- Multiple Assignees
- E-mail Ban WHITE LISTING
- Portal intead of Phone-Numer in SMS Alterts
- Customer satisfaction survey
- Pasting in screenshot
- Require Comment on "Not Helpful"
- In-line AJAX spell checking
- Compliant with TRUSTe features
- Remove comments
- Simulate Outlook Sent Items folder
- Search for text within Files
- Impove Editor- make it easier to copy and and paste text
- Automatic Timezone adjustment
- More company centric
- Single Use URLs for Password resets
- Delete Comments Spam
- Swear Filter?
- Frustrated with kayako's lack of common sense
- Owner blanking out when Department changes
- Tree list node count doesn't take into effect the view filter
- Private Download 'section'
- Printing - Template - Jasper
- Zend or IonCube
- Return to the same place when editing data
- Staff Control Panel : Customising
- System -> Ability to configure the widgets (not hardcoded)
- Code -> Automatic POST and GET data sanitization
- System -> Versioning of events, content etc
- System -> Digital ID (Verisign) support
- System -> Support for another SMS provider
- System -> More mass action actions like assign
- Allow to BCC and CC when forward email
- System -> Attachment storage type -> When changing, reprocess stored files
- System -> RSS feeds in as well as out
- Scheduled tasks -> Ability to edit properties from within the admincp
- PDA Interface -> Add billable time
- E-mail rule --> send to queue
- Scheduled tasks -> Add MySQL scheduled dump functionality
- Calender -> Use staff's own timezone
- System -> Complete unificiation of user data
- System -> IRS -> Enable for certain departments only
- Templates -> Info -> List of available template vars for each template
- System -> Add sequence numbers etc. when displaying things in tables
- System -> Searching -> An "is empty" condition
- Staff CP -> Personal scratch pad
- Staff CP -> "Write board" / note pad
- ModernBill -> Show news by default
- Scheduled tasks -> Modify the way enabled/disabled is shown to avoid confusion
- System -> Multiple deployable front ends to connect to one backend
- CSI -> Front page message/announcement type feature
- System -> Aggregate support feeds available (RSS)
- System -> Global recycle bin
- System -> Ability to style print preview / printer versions / PDF export templates
- CSI -> Breadcrumbs (sidebar etc) still viewable on login error
- System -> Date / time conditionals in e-mail templates
- System -> Use color picker popup for color selections
- Using the feature request forum
- System -> Different time and date formats for each module / area
- System -> Adjustable column widths
- Comments and rating should be limited by IP etc
- News -> E-mail to a friend
- UI -> Colour picker
- System -> Downloads/Attachments -> Must be stored seperately
- UI -> Audio captcha
- CSI -> PDA or low-fi version for handhelds
- System -> Attachment cleanup and attachment expiry
- Staff -> Preference -> HTML or Plaintext preference for alerts etc
- CSI -> All content (kb, news etc) -> Tag cloud style keyword tagging + meta data
- CSI -> Settings -> Manage widgets on front CSI via admincp