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  1. Multiple emails per account
  2. Delete Comments Spam
  3. Multiple Feature Request
  4. Mass Forward Option
  5. Ability to choose exactly where custom fields are placed
  6. Feature Request -> Convert ticket into calendar event
  7. Disable notify window about staff status
  8. HOSTED - HTML Buttons: ON/OFF Graphics.
  9. Custom field group mapping to all tickets, category as a non-custom field
  10. Manage KB / News list should show who submitted it / filter list
  11. KB / News Preview link
  12. V4 Request - Members of a Group that are not emailed
  13. Lost password email should not have real password in email
  14. Disabling Password Resets
  15. V4 Future Request: Internal "Troubleshooter" &/or "Knowledge Base"
  16. Message system?
  17. Pre-defined replies on notes
  18. Feature Request: Push HTML Web Page
  19. Feature request: users logging on with a username, not with a emailadress
  20. Broken link report in articles
  21. chat history flaging chat or putting note etc
  22. V4 Future Request: OTRS Migration
  23. V4 Future Request: Label's on ticket view as dropdown instead of checkbox
  24. online offline check time
  25. Remote access desktop app
  26. Ticket list search - more options?
  27. Log failed knowledgebase searches?
  28. Admin side feature to control order of tickets from oldest to newest
  29. V4 Future Request: Rule for forcing a custom ticket id
  30. V4 Future Request: Color code reply chains
  31. V4 Future Request: Auto refresh for custom view
  32. V4 Future Request: Custom fields for internal use only
  33. V4 Future Request: iPhone View
  34. V4 Future Request: Allow XML but Filter HTML
  35. Request for Version 4 - Custom Reports/Top 10 ticket Generators
  36. V4 Future Request: On ticket merge Keep ALL ticket ID's searchable and respondable
  37. Global setting for 'Default Ticket Status When Replying'
  38. Auto-refresh filtered view
  39. staff preferences
  40. Attachments to user profile
  41. vCal (ICS) and RSS Support
  42. Knowledgebase - Improve Categories, Articles and User interaction
  43. Setup email alert upon Parse Log fail
  44. Ticket searching..
  45. Suspend User Accounts
  46. Ticket notes - permissions
  47. Receiving FREE SMS-alerts via Twitter
  48. Send Chat log to visitor email
  49. Staff email
  50. Manage Languages/Phrases for Admin CP/Staff CP
  51. Notify about new tickets by Google Talk
  52. Downloads start/end date-time
  53. Subscribe to newsletter enable/disable
  54. Tracking logins of staff?
  55. Track all staff who visit audit log - not just who action them
  56. Swear Filter?
  57. Email needs to be able to auto assign custom fields
  58. Need for Director level Staff
  59. SQL Server Backend
  60. Location of Next & Back button by Troubleshooter
  61. Read Receipts
  62. Staff Alerts for New KB articles
  63. Improve Ticket-reply usability
  64. Follow the link without having to log in...
  65. Active Directory login share selecting staff members
  66. Something for me to stop deleteing my aricles
  67. Manager email alerts?
  68. More report features
  69. API Commands
  70. Knowledgebase -> Ability to reset article views globally, by category or by article
  71. Search ticket by ID in SupportCenter
  72. Timestamps in chat and chat history
  73. CC of Forward, CC more than 1 email, exclude Third Party, Quote All Posts
  74. Admin/Staff IP Restriction
  75. Hiding Other Tickets From Staff
  76. User groups hierarchy
  77. "Predefined Replies" display categories
  78. Views for Manger users.
  79. InstaAlert with Mac support
  80. InstaAlert Pro -> Adding ticket number
  81. Associating more than one User Group to a template group
  82. Display the original "To" address of a ticket
  83. workflow
  84. Ticket: user/contact search
  85. Hyperlink to Download file
  86. Ability to "Apply Email Rule" to departments.
  87. Flood protection settings based on domain / other headers to disable autoresponder
  88. Feature request: ability to define Time Zone parameter for customers
  89. issue tracker
  90. permissions
  91. Chat request message disapears if it was send before stuff enters chat
  92. Configure tickets so users receive an email notification when a ticket is closed?
  93. User Ticket-View (End-User-Portal)
  94. All-in intergrated solution, Chat + Tickets
  95. Info on who a "Reply" was sent to..
  96. Feature request: Ability to have 2 WHMCS installs use 1 Kayako installation
  97. knowledege base only product
  98. Ticket Status Per Deperment
  99. Livesupport Chat history
  100. New Requests for V4
  101. Associate chat session with tickets
  102. One Step Live Support
  103. Different online/offline images for different departments
  104. Predefined Replies to include Attachments
  105. Login as another user (administrator option)
  106. Auditing billable time?
  107. Status when replying to alerts
  108. Tickets > Alerts > Manage Alerts
  109. Disable auto-responder for specific e-mail addresses
  110. Change the "From" name of a department
  111. Can download links open in a new window?
  112. KB Articles - "Symptoms" Info
  113. KB Rating Report - Number of Ratings
  114. v4 features request
  115. IP Logging On Comments
  116. Date in ticketlist support center
  117. Merging tickets, drop down list
  118. Private Download 'section'
  119. Assign Multiple Send from Addresses to a Department
  120. Send Staff Reply to multiple emails
  121. Printing - Template - Jasper
  122. Expose post contents - feature request
  123. Private Troubleshooters
  124. Feature Request to display total numbers in views and filters
  125. speed sheet, like docs.google.com (request)
  126. Phrases? Test changes in e-mails?
  127. Zend or IonCube
  128. Authorizing ticket closure
  129. scheduled autoresponder
  130. Auto assign on reply - Global Admin Rule
  131. Auto assign on reply
  132. Images included in emails
  133. Announce-only tickets?
  134. CC addresses available to staff reply e-mail
  135. Easier sorting of departments
  136. Custom email address for Instant Alerts
  137. Force ticket contents before "close"
  138. Ability to Print Billing Information as well as ticket Info
  139. New Ticket Filters for Billing
  140. SLA Enhancement
  141. Viewing KB article ID's
  142. Overdue Tickets as a Filter
  143. Footer on all msgs with link to ticket
  144. Relate FAQs
  145. Display where last replier is not a staff member
  146. Import Knowledge Base Articles from Word Documents
  147. Whmcs
  148. Knownledge base available in the live chat
  149. User editable field during registration and field diabling on My Account
  150. I want to NOT send everyone the New Note
  151. SLAs -> Ranks
  152. Ticket Printing
  153. Staff-Defined Related Knowledge Base Articles
  154. Return to the same place when editing data
  155. Primary Support Person for User Group/Department/Group Template
  156. Alerts -> New User Registration Notification
  157. Due Date / Last Reply Date/Time
  158. Users -> Add to more than one group
  159. Closed Tickets
  160. Users -> Ability to tie user to a 'company'
  161. Staff Control Panel : Customising
  162. Alerts -> Specific to staff users (i.e. when X does Y, alert me)
  163. Add "References" to e-mail headers for threadded e-mail clients.
  164. Subject Header Info Appearing
  165. Categorizing Responses
  166. Staff users -> Ability to view tickets responded to / chats handled like regular user
  167. Tasks -> Other is the ability to apply task or event to a specified group
  168. Live Chat -> Quick Insert KB/Download Link
  169. Live chat -> Request Chat Can Only be Accepted By The Person Requesting
  170. System -> Digital ID (Verisign) support
  171. System -> Support for another SMS provider
  172. Where has my feature request gone?
  173. Mail parser -> Add rules for "Is in CC" and "Is in BCC"
  174. News -> Ability to attach a file
  175. System -> More mass action actions like assign
  176. News -> Automatically add subscriptions to newsletter (i.e. on registration)
  177. Departments -> When assigning departments to staff, resize the list box accordingly
  178. Departments -> Ability to merge departments
  179. System -> Attachment storage type -> When changing, reprocess stored files
  180. Different KB and Downloads for different Staff Groups?
  181. Troubleshooter -> Staff CP -> Do not automatically expand trouble shooter tree
  182. Downloads -> Ability to sort by category
  183. Downloads -> 'View downloads' link when viewing download categories
  184. Knowledgebase -> Staff CP -> Sort by Knowledgebase category when listing
  185. Knowledgebase -> When viewing category, take back to category
  186. Mail parser -> A post-parse "Is in Department" rule
  187. System -> Users -> Store user langauge selection
  188. System -> E-mails -> Autoresponder in the language of the customer
  189. Tickets -> Staff ticket creation -> Ability to assign to template group
  190. Teamwork -> Better binding of contacts/tasks etc to multiple staffs or groups
  191. Tickets -> Assign label when creating new
  192. Alerts -> Alert to comment postings
  193. Tickets -> Ticket lock -> Reply monitoring without having to start a reply
  194. Live chat -> Customizable live chat invite templates
  195. Tickets -> Ability to edit subject while replying
  196. Themes -> Dedicated themepath for templates
  197. Custom fields -> Ability to have "descriptor" first field for drop downs
  198. Tickets -> Like in vBulletin, a threaded / hybrid model view for tickets
  199. Tickets -> Predefined replies -> More properties i.e. predef. TO, Dept, Status etc
  200. Users -> Button to automatically reset user password and e-mail it to them
  201. Custom fields -> Ability to prefil them for ticket submission using $_GET params
  202. Logging -> Log and track all desk activity, able to pick what to log for users/staff
  203. Tickets -> E-mails -> Add due value in outgoing e-mails (option)
  204. Tickets -> Ticket ownership restrictions (reply)
  205. Tickets -> Ability to set time and date in due time
  206. Tickets -> Ability to add queue prefix for ticket submissions via support centre
  207. Tickets -> Each department has own set of priorities
  208. System -> RSS feeds in as well as out
  209. Tickets -> Ability to attach third party posts to replies
  210. Custom fields -> Ability to easily reference them in templates
  211. Scheduled tasks -> Ability to edit properties from within the admincp
  212. Troubleshooter -> Ticket integration
  213. Custom fields -> Localization support
  214. Localization -> Ability to store and pick signatures of different languages
  215. Custom fields -> Ability to modify custom field type
  216. Tickets -> Alerts -> E-mail entire groups
  217. Tickets -> Billable time -> In hours and minutes
  218. System -> "Search links" i.e. search keywords via $_GET params to share search result
  219. Tickets -> Phone tickets / New tickets -> Ability to save draft
  220. Mail parser -> Ability to remove certain addresses from CC, BCC fields
  221. Tickets -> Subscribe button for staff
  222. Users -> Staff control panel -> Filter by verified / unverified
  223. Tickets -> Billable time -> Time Worked/Billable should not be tied together
  224. Mail parser -> Separate To: and CC: in e-mail
  225. Mail parser -> Rule to match from name against a staff name and perform ticket assign
  226. Departments -> "internal" display name and "external" (to clients) display name
  227. System -> Add sequence numbers etc. when displaying things in tables
  228. Tickets -> List -> Ability to sort by custom field columns
  229. Tickets -> Print -> Option to print attached images inline
  230. Users -> Staff alert to new registrations i.e. when manual verify needed
  231. System -> Language pack updater tool
  232. System -> Aggregate support feeds available (RSS)
  233. System -> A good, consistent error handler
  234. LoginShare -> Option to use e-mail address or username
  235. Mail parser -> Mail rejection reason
  236. Live chat -> Custom fields for live chat (at the start)
  237. System -> Ability to style print preview / printer versions / PDF export templates
  238. CSI -> Breadcrumbs (sidebar etc) still viewable on login error
  239. News -> Printer friendly view
  240. Code -> PHPdoced code, thorough and complete
  241. Tickets -> Notes -> Ability to add notes to certain ticket posts
  242. Tickets -> Ability to add a reply on behalf of a client to an existing ticket
  243. Downloads -> Personal download repository for individual users
  244. System -> Date / time conditionals in e-mail templates
  245. System -> Ticket ID generation -> Ability to add bad ticket IDs
  246. System -> Use color picker popup for color selections
  247. Knowledgebase -> Ability to "sticky" articles
  248. Code -> Use PHP output buffering
  249. System -> Option to disable comment posting per area
  250. Mail parser -> Turn it into a 'ticket' parser instead, and parse form ticket submits