PDA

View Full Version : Feature Requests


  1. knowledgebase ending date
  2. 4 important features
  3. Schedule Based Auto-responder
  4. Add "Lookup the Message-ID in Email Headers" option
  5. Option to display CC: header in outgoing email?
  6. Need filter for 'unassigned' tickets
  7. Language synchronization between Kayako and WHMCS
  8. Support custom proxy for SMS gateway
  9. Hide labels of default template in other templates
  10. Ticket rating system (client & staff side)
  11. Merging Custom Fields
  12. Allow Read Access to other departments
  13. Able to pipe parser log to syslog server
  14. current user time variable for templates
  15. feature request: Expansion of audit log
  16. particular simple users logins
  17. Custom Fields in Kayako Mobile API
  18. Automatic link to custom field group for incoming tickets
  19. Link to previous tickets
  20. Request Feature
  21. Visibile to for Notes in Kayako Mobile API
  22. Files in the Kayako Mobile API
  23. Staff Ticket attachments
  24. Same MessageID on Notifcation Emails
  25. Need E-mail parser rule for email headers
  26. Client Email Reply Auto Responder
  27. Parser Cue for email ticket attachments that stop the parser.
  28. no way to match comments to articles?!
  29. Email alerts for comments
  30. "DELETE ALL UNAPPROVED COMMENTS" button
  31. LiveSupport with better AD integration
  32. A better way of handling e-mail from non-existing users
  33. Several SLA plans for each customer group
  34. Quickly Jump to User from Ticket
  35. Add a breakline by default to new messages.
  36. View Past Live Chats
  37. Unsubscribe confirm code
  38. Canned message Issue?
  39. Hover help
  40. Static Values options for "Submit a ticket", "Select Department" page
  41. Search By Phone Number
  42. Ability to copy filters
  43. FROM email id order
  44. Departmental Notices
  45. Ability to have staff name in "From" header
  46. Global Notices
  47. Owner as 'Unassigned' can't be selected while setting Filters in Staff Panel
  48. Department Access Restriction
  49. Admin/Staff Login - Security Feature
  50. Ability to select multiple Registered User Groups under a single Template Group
  51. exchange and snmp
  52. Customers Inteface: Filtering by a group of Statuses
  53. User Download Tracking
  54. Account Manager
  55. Reply button on bottom of Notes
  56. Customer / Company Question
  57. Private Message Indicator on top right..
  58. Add Keywords to KB articles
  59. Ability to send staff performance reports to managers
  60. Show history on FORWARD
  61. Label Permissions/Bug? ...
  62. HTML email support
  63. Show/Hide Departments(and Tickets)
  64. A "My Tickets" or similar function
  65. Request: Quiet mode and User-Validation by reply
  66. email alert on self-created notes
  67. export and import predefined replies
  68. require e-mail validation
  69. Contact Management
  70. Better Kayako Mobile (smartphone)
  71. Different Templates Per Department
  72. Reply-To-Many
  73. listing when filtereing
  74. Handeling staff users when they leave the Support
  75. KB name and numbering in title
  76. PreDefined Replies - More Options
  77. Customizable Reports
  78. Live (virtual) agent
  79. Add attachment to notes
  80. View Knowledge base article without HTML code showing
  81. Staff Abilities!
  82. Customizable Reply-To for autoresponder
  83. Increase POP3 Polling Frequency
  84. Internal and External Department Names
  85. FR: KB Category Visibility by Group
  86. Landing After Post Replly
  87. Include Title in Search functionality
  88. Never send staff name as reply email
  89. Predefined Replies Sort Order
  90. Multiple Assignees
  91. E-mail Ban WHITE LISTING
  92. Portal intead of Phone-Numer in SMS Alterts
  93. Customer satisfaction survey
  94. Pasting in screenshot
  95. Require Comment on "Not Helpful"
  96. In-line AJAX spell checking
  97. Compliant with TRUSTe features
  98. Remove comments
  99. Simulate Outlook Sent Items folder
  100. Search for text within Files
  101. Impove Editor- make it easier to copy and and paste text
  102. Automatic Timezone adjustment
  103. More company centric
  104. Single Use URLs for Password resets
  105. Delete Comments Spam
  106. Swear Filter?
  107. Frustrated with kayako's lack of common sense
  108. Owner blanking out when Department changes
  109. Tree list node count doesn't take into effect the view filter
  110. Private Download 'section'
  111. Printing - Template - Jasper
  112. Zend or IonCube
  113. Return to the same place when editing data
  114. Staff Control Panel : Customising
  115. System -> Ability to configure the widgets (not hardcoded)
  116. Code -> Automatic POST and GET data sanitization
  117. System -> Versioning of events, content etc
  118. System -> Digital ID (Verisign) support
  119. System -> Support for another SMS provider
  120. System -> More mass action actions like assign
  121. Allow to BCC and CC when forward email
  122. System -> Attachment storage type -> When changing, reprocess stored files
  123. System -> RSS feeds in as well as out
  124. Scheduled tasks -> Ability to edit properties from within the admincp
  125. PDA Interface -> Add billable time
  126. E-mail rule --> send to queue
  127. Scheduled tasks -> Add MySQL scheduled dump functionality
  128. Calender -> Use staff's own timezone
  129. System -> Complete unificiation of user data
  130. System -> IRS -> Enable for certain departments only
  131. Templates -> Info -> List of available template vars for each template
  132. System -> Add sequence numbers etc. when displaying things in tables
  133. System -> Searching -> An "is empty" condition
  134. Staff CP -> Personal scratch pad
  135. Staff CP -> "Write board" / note pad
  136. ModernBill -> Show news by default
  137. Scheduled tasks -> Modify the way enabled/disabled is shown to avoid confusion
  138. System -> Multiple deployable front ends to connect to one backend
  139. CSI -> Front page message/announcement type feature
  140. System -> Aggregate support feeds available (RSS)
  141. System -> Global recycle bin
  142. System -> Ability to style print preview / printer versions / PDF export templates
  143. CSI -> Breadcrumbs (sidebar etc) still viewable on login error
  144. System -> Date / time conditionals in e-mail templates
  145. System -> Use color picker popup for color selections
  146. Using the feature request forum
  147. System -> Different time and date formats for each module / area
  148. System -> Adjustable column widths
  149. Comments and rating should be limited by IP etc
  150. News -> E-mail to a friend
  151. UI -> Colour picker
  152. System -> Downloads/Attachments -> Must be stored seperately
  153. UI -> Audio captcha
  154. CSI -> PDA or low-fi version for handhelds
  155. System -> Attachment cleanup and attachment expiry
  156. Staff -> Preference -> HTML or Plaintext preference for alerts etc
  157. CSI -> All content (kb, news etc) -> Tag cloud style keyword tagging + meta data
  158. CSI -> Settings -> Manage widgets on front CSI via admincp