- Multiple emails per account
- Delete Comments Spam
- Multiple Feature Request
- Mass Forward Option
- Ability to choose exactly where custom fields are placed
- Feature Request -> Convert ticket into calendar event
- Disable notify window about staff status
- HOSTED - HTML Buttons: ON/OFF Graphics.
- Custom field group mapping to all tickets, category as a non-custom field
- Manage KB / News list should show who submitted it / filter list
- KB / News Preview link
- V4 Request - Members of a Group that are not emailed
- Lost password email should not have real password in email
- Disabling Password Resets
- V4 Future Request: Internal "Troubleshooter" &/or "Knowledge Base"
- Message system?
- Pre-defined replies on notes
- Feature Request: Push HTML Web Page
- Feature request: users logging on with a username, not with a emailadress
- Broken link report in articles
- chat history flaging chat or putting note etc
- V4 Future Request: OTRS Migration
- V4 Future Request: Label's on ticket view as dropdown instead of checkbox
- online offline check time
- Remote access desktop app
- Ticket list search - more options?
- Log failed knowledgebase searches?
- Admin side feature to control order of tickets from oldest to newest
- V4 Future Request: Rule for forcing a custom ticket id
- V4 Future Request: Color code reply chains
- V4 Future Request: Auto refresh for custom view
- V4 Future Request: Custom fields for internal use only
- V4 Future Request: iPhone View
- V4 Future Request: Allow XML but Filter HTML
- Request for Version 4 - Custom Reports/Top 10 ticket Generators
- V4 Future Request: On ticket merge Keep ALL ticket ID's searchable and respondable
- Global setting for 'Default Ticket Status When Replying'
- Auto-refresh filtered view
- staff preferences
- Attachments to user profile
- vCal (ICS) and RSS Support
- Knowledgebase - Improve Categories, Articles and User interaction
- Setup email alert upon Parse Log fail
- Ticket searching..
- Suspend User Accounts
- Ticket notes - permissions
- Receiving FREE SMS-alerts via Twitter
- Send Chat log to visitor email
- Staff email
- Manage Languages/Phrases for Admin CP/Staff CP
- Notify about new tickets by Google Talk
- Downloads start/end date-time
- Subscribe to newsletter enable/disable
- Tracking logins of staff?
- Track all staff who visit audit log - not just who action them
- Swear Filter?
- Email needs to be able to auto assign custom fields
- Need for Director level Staff
- SQL Server Backend
- Location of Next & Back button by Troubleshooter
- Read Receipts
- Staff Alerts for New KB articles
- Improve Ticket-reply usability
- Follow the link without having to log in...
- Active Directory login share selecting staff members
- Something for me to stop deleteing my aricles
- Manager email alerts?
- More report features
- API Commands
- Knowledgebase -> Ability to reset article views globally, by category or by article
- Search ticket by ID in SupportCenter
- Timestamps in chat and chat history
- CC of Forward, CC more than 1 email, exclude Third Party, Quote All Posts
- Admin/Staff IP Restriction
- Hiding Other Tickets From Staff
- User groups hierarchy
- "Predefined Replies" display categories
- Views for Manger users.
- InstaAlert with Mac support
- InstaAlert Pro -> Adding ticket number
- Associating more than one User Group to a template group
- Display the original "To" address of a ticket
- workflow
- Ticket: user/contact search
- Hyperlink to Download file
- Ability to "Apply Email Rule" to departments.
- Flood protection settings based on domain / other headers to disable autoresponder
- Feature request: ability to define Time Zone parameter for customers
- issue tracker
- permissions
- Chat request message disapears if it was send before stuff enters chat
- Configure tickets so users receive an email notification when a ticket is closed?
- User Ticket-View (End-User-Portal)
- All-in intergrated solution, Chat + Tickets
- Info on who a "Reply" was sent to..
- Feature request: Ability to have 2 WHMCS installs use 1 Kayako installation
- knowledege base only product
- Ticket Status Per Deperment
- Livesupport Chat history
- New Requests for V4
- Associate chat session with tickets
- One Step Live Support
- Different online/offline images for different departments
- Predefined Replies to include Attachments
- Login as another user (administrator option)
- Auditing billable time?
- Status when replying to alerts
- Tickets > Alerts > Manage Alerts
- Disable auto-responder for specific e-mail addresses
- Change the "From" name of a department
- Can download links open in a new window?
- KB Articles - "Symptoms" Info
- KB Rating Report - Number of Ratings
- v4 features request
- IP Logging On Comments
- Date in ticketlist support center
- Merging tickets, drop down list
- Private Download 'section'
- Assign Multiple Send from Addresses to a Department
- Send Staff Reply to multiple emails
- Printing - Template - Jasper
- Expose post contents - feature request
- Private Troubleshooters
- Feature Request to display total numbers in views and filters
- speed sheet, like docs.google.com (request)
- Phrases? Test changes in e-mails?
- Zend or IonCube
- Authorizing ticket closure
- scheduled autoresponder
- Auto assign on reply - Global Admin Rule
- Auto assign on reply
- Images included in emails
- Announce-only tickets?
- CC addresses available to staff reply e-mail
- Easier sorting of departments
- Custom email address for Instant Alerts
- Force ticket contents before "close"
- Ability to Print Billing Information as well as ticket Info
- New Ticket Filters for Billing
- SLA Enhancement
- Viewing KB article ID's
- Overdue Tickets as a Filter
- Footer on all msgs with link to ticket
- Relate FAQs
- Display where last replier is not a staff member
- Import Knowledge Base Articles from Word Documents
- Whmcs
- Knownledge base available in the live chat
- User editable field during registration and field diabling on My Account
- I want to NOT send everyone the New Note
- SLAs -> Ranks
- Ticket Printing
- Staff-Defined Related Knowledge Base Articles
- Return to the same place when editing data
- Primary Support Person for User Group/Department/Group Template
- Alerts -> New User Registration Notification
- Due Date / Last Reply Date/Time
- Users -> Add to more than one group
- Closed Tickets
- Users -> Ability to tie user to a 'company'
- Staff Control Panel : Customising
- Alerts -> Specific to staff users (i.e. when X does Y, alert me)
- Add "References" to e-mail headers for threadded e-mail clients.
- Subject Header Info Appearing
- Categorizing Responses
- Staff users -> Ability to view tickets responded to / chats handled like regular user
- Tasks -> Other is the ability to apply task or event to a specified group
- Live Chat -> Quick Insert KB/Download Link
- Live chat -> Request Chat Can Only be Accepted By The Person Requesting
- System -> Digital ID (Verisign) support
- System -> Support for another SMS provider
- Where has my feature request gone?
- Mail parser -> Add rules for "Is in CC" and "Is in BCC"
- News -> Ability to attach a file
- System -> More mass action actions like assign
- News -> Automatically add subscriptions to newsletter (i.e. on registration)
- Departments -> When assigning departments to staff, resize the list box accordingly
- Departments -> Ability to merge departments
- System -> Attachment storage type -> When changing, reprocess stored files
- Different KB and Downloads for different Staff Groups?
- Troubleshooter -> Staff CP -> Do not automatically expand trouble shooter tree
- Downloads -> Ability to sort by category
- Downloads -> 'View downloads' link when viewing download categories
- Knowledgebase -> Staff CP -> Sort by Knowledgebase category when listing
- Knowledgebase -> When viewing category, take back to category
- Mail parser -> A post-parse "Is in Department" rule
- System -> Users -> Store user langauge selection
- System -> E-mails -> Autoresponder in the language of the customer
- Tickets -> Staff ticket creation -> Ability to assign to template group
- Teamwork -> Better binding of contacts/tasks etc to multiple staffs or groups
- Tickets -> Assign label when creating new
- Alerts -> Alert to comment postings
- Tickets -> Ticket lock -> Reply monitoring without having to start a reply
- Live chat -> Customizable live chat invite templates
- Tickets -> Ability to edit subject while replying
- Themes -> Dedicated themepath for templates
- Custom fields -> Ability to have "descriptor" first field for drop downs
- Tickets -> Like in vBulletin, a threaded / hybrid model view for tickets
- Tickets -> Predefined replies -> More properties i.e. predef. TO, Dept, Status etc
- Users -> Button to automatically reset user password and e-mail it to them
- Custom fields -> Ability to prefil them for ticket submission using $_GET params
- Logging -> Log and track all desk activity, able to pick what to log for users/staff
- Tickets -> E-mails -> Add due value in outgoing e-mails (option)
- Tickets -> Ticket ownership restrictions (reply)
- Tickets -> Ability to set time and date in due time
- Tickets -> Ability to add queue prefix for ticket submissions via support centre
- Tickets -> Each department has own set of priorities
- System -> RSS feeds in as well as out
- Tickets -> Ability to attach third party posts to replies
- Custom fields -> Ability to easily reference them in templates
- Scheduled tasks -> Ability to edit properties from within the admincp
- Troubleshooter -> Ticket integration
- Custom fields -> Localization support
- Localization -> Ability to store and pick signatures of different languages
- Custom fields -> Ability to modify custom field type
- Tickets -> Alerts -> E-mail entire groups
- Tickets -> Billable time -> In hours and minutes
- System -> "Search links" i.e. search keywords via $_GET params to share search result
- Tickets -> Phone tickets / New tickets -> Ability to save draft
- Mail parser -> Ability to remove certain addresses from CC, BCC fields
- Tickets -> Subscribe button for staff
- Users -> Staff control panel -> Filter by verified / unverified
- Tickets -> Billable time -> Time Worked/Billable should not be tied together
- Mail parser -> Separate To: and CC: in e-mail
- Mail parser -> Rule to match from name against a staff name and perform ticket assign
- Departments -> "internal" display name and "external" (to clients) display name
- System -> Add sequence numbers etc. when displaying things in tables
- Tickets -> List -> Ability to sort by custom field columns
- Tickets -> Print -> Option to print attached images inline
- Users -> Staff alert to new registrations i.e. when manual verify needed
- System -> Language pack updater tool
- System -> Aggregate support feeds available (RSS)
- System -> A good, consistent error handler
- LoginShare -> Option to use e-mail address or username
- Mail parser -> Mail rejection reason
- Live chat -> Custom fields for live chat (at the start)
- System -> Ability to style print preview / printer versions / PDF export templates
- CSI -> Breadcrumbs (sidebar etc) still viewable on login error
- News -> Printer friendly view
- Code -> PHPdoced code, thorough and complete
- Tickets -> Notes -> Ability to add notes to certain ticket posts
- Tickets -> Ability to add a reply on behalf of a client to an existing ticket
- Downloads -> Personal download repository for individual users
- System -> Date / time conditionals in e-mail templates
- System -> Ticket ID generation -> Ability to add bad ticket IDs
- System -> Use color picker popup for color selections
- Knowledgebase -> Ability to "sticky" articles
- Code -> Use PHP output buffering
- System -> Option to disable comment posting per area
- Mail parser -> Turn it into a 'ticket' parser instead, and parse form ticket submits