- V4 Future Request: Google Chart API for customer reporting
- Integrate into SalesForce.com
- V4 Future Request: Filter by label
- Multiple Feature Request
- CVS read only access
- Integration with Google Apps
- Alerts Need for Director level Staff
- Misc / General Follow the link without having to log in...
- workflow
- Ability to "Apply Email Rule" to departments.
- Flood protection settings based on domain / other headers to disable autoresponder
- permissions
- knowledege base only product
- Server Status
- New Requests for V4
- Hosted version: Direct MySQL database access
- Better Template System
- complet integration
- Feature Request to display total numbers in views and filters
- speed sheet, like docs.google.com (request)
- scheduled autoresponder
- Auto assign on reply
- Kayako doesnt accept HTML!
- Whmcs
- 24 hour Time Format
- breakline regex
- /pda on iPhone
- Allow to BCC and CC when forward email
- show notes
- Turn Off Autoresponder Passwords For Specific Users
- Community forum?
- Tickets -> Ability to edit subject while replying
- Display Auto-Responder information in confirmation page
- Status change when changing Department of Ticket
- Back-Link missing on KB article view
- Ticket locks
- Notification of replys to unassigned tickets
- Increase number for recipients allowed when parsing
- Tickets -> Ability to set time and date in due time
- Allow staff users to easily identify as on-duty/off-duty
- Hosted SupportSuite - Custom Fields in Staff Ticket Display
- New Users Create Their Own Passwords
- Reply All Function
- Triggered actions
- Tickets -> Billable time -> In hours and minutes
- Linking supportSuite with OScommerce account history
- Suggestion: Rename priority "Low" to "Normal"
- New Feature Requests
- Option to change the chronological order of print tickets
- Refresh Button
- Tickets -> Parser -> Parse content
- New Login Method
- Fax support
- Tickets/Mail Parser -> Ability to send commands by e-mail to perform ticket actions
- Quoting message to the bottom
- User close ticket option for SupportSuite
- Teamwork - Data Transformation Service for 3rd Party Database
- deleting multiple tickets
- WinApp Monitor pane grouping visitors by IP only
- Ability to see who has logged on in past 24 hrs, etc.
- Multiple Customer Support Levels
- Mass Print new page
- Comments -> Akismet provided as a spam filter for Kayako
- Phone number for submitting tickets
- Reform Support and Upgrades
- User Search
- Parser log need not record MIME info
- UI -> Editor -> Suggestion to use DevEdit
- Sessions list for clients logged in as well as stats on client log ins
- Whitelist local/loopback/127.* etc.
- send email to technicians when ticket is closed
- allow admin to register users
- Add an "edit" icon to the custom fields area of tickets
- Automatic Updates
- Use Zip and Zip Class File
- Send alert of new ticket depends on user group
- LoginShare -> ASP 2.0 memberships
- Add custom subdomains for hosted eSupport
- Alerts
- "Register" widget visible for LoginShare groups?
- Tracking User in LiveSupport Application
- System -> Remember previous last location
- [IA][GENFUNC] Expand departments with single click
- Add Label in Ticket reply page
- Create a "Tools" dropdown in Staff area
- Char limit on ticket submissions
- LiveResponse - When Staff reply to offline new message.
- IRS in staffcp to work like it does in the client si
- FR: Permissions for Public Filters
- Client side ticket sorting
- Billing/Note indicator icon
- Mail parser failproof
- Pre-Configured VM
- manage alerts in admin CP
- Feature Request: Start Page in Staff CP
- Change user email doesnt change associated tickets?
- Mileage module?
- Feature suggestion- create new ticket, reply tickets via a standard XML.
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- Provide "Admin CP" link in SupportSuite
- Disallow (permissions) someone else to respond to a ticket assigned to me
- Instant Message Tickets idea
- Customers
- Quick fix for bad ticket viewing - export to csv
- Ticket/Thread Status
- Copy Steps from a troubleshooter category to another
- restricting incoming email
- refresh ticket listing
- Auto Merge Tickets by Email Address
- OnMouseOver (Hover) for other menus
- Idea: When adding note be able to change properties
- Idea: Force Responses
- Order on Manage pages
- Would like staff to be able to sort on custom fields in a view
- Delete ticket from within ticket detail view
- Google SiteMap
- WYSIWYG Editor for news area
- System/UI -> Automatic login link
- Strange situation with CC'd users
- Database Stored Attachments
- Archive News
- Ability to post a client reply to ticket without sending the email.
- Ability for Client to Close Own Ticket.
- Problem with character encoding (canned messages)
- label colors
- Staff CP Start Page
- Alternative Method for File Uploads
- View All filter
- Register multiple email accounts for single User?
- Suggestion and feedback
- Active Directory Loginshare get more info (FieldFetch)
- Suggest new feature to do email verification before adding new user
- Terminology
- Suggestion: FollowUp
- News needs Template Group assignment
- Create ticket views specifically for STAFF
- Mass-actions available from ticket history view
- Account Integration
- Tickets - WYSIWYG editor