PDA

View Full Version : Wont Implement / Already Implemented

  1. Live Chat API Enhancement
  2. User Group - Notifications
  3. V4 Future Request: Google Chart API for customer reporting
  4. V4 Future Request: Filter by label
  5. Disabling Password Resets
  6. Parser Lock File Notification
  7. Follow the link without having to log in...
  8. Admin/Staff IP Restriction
  9. workflow
  10. Ability to "Apply Email Rule" to departments.
  11. Flood protection settings based on domain / other headers to disable autoresponder
  12. permissions
  13. knowledege base only product
  14. New Requests for V4
  15. Better Template System
  16. System -> Intallation -> GD check
  17. System -> Installation -> Check max. packet size etc
  18. Feature Request to display total numbers in views and filters
  19. scheduled autoresponder
  20. Auto assign on reply
  21. Kayako doesnt accept HTML!
  22. Whmcs
  23. 24 hour Time Format
  24. breakline regex
  25. show notes
  26. Turn Off Autoresponder Passwords For Specific Users
  27. Tickets -> Ability to edit subject while replying
  28. Display Auto-Responder information in confirmation page
  29. Status change when changing Department of Ticket
  30. Back-Link missing on KB article view
  31. Ticket locks
  32. Notification of replys to unassigned tickets
  33. Increase number for recipients allowed when parsing
  34. Tickets -> Ability to set time and date in due time
  35. Allow staff users to easily identify as on-duty/off-duty
  36. Hosted SupportSuite - Custom Fields in Staff Ticket Display
  37. PDA Web Interface/Kayako Mobile
  38. New Users Create Their Own Passwords
  39. Reply All Function
  40. Triggered actions
  41. Linking supportSuite with OScommerce account history
  42. Suggestion: Rename priority "Low" to "Normal"
  43. New Feature Requests
  44. Tickets -> Statuses -> Show only for respective department
  45. Option to change the chronological order of print tickets
  46. Refresh Button
  47. New Login Method
  48. Detect Upgrade Script Needs to be Run
  49. Tag generator -> Text links -> Missing statuses
  50. Fax support
  51. Tickets/Mail Parser -> Ability to send commands by e-mail to perform ticket actions
  52. Quoting message to the bottom
  53. User close ticket option for SupportSuite
  54. Teamwork - Data Transformation Service for 3rd Party Database
  55. deleting multiple tickets
  56. Ability to see who has logged on in past 24 hrs, etc.
  57. Multiple Customer Support Levels
  58. Mass Print new page
  59. Comments -> Akismet provided as a spam filter for Kayako
  60. Phone number for submitting tickets
  61. CSI -> Comments -> CAPTCHA for comments
  62. Reform Support and Upgrades
  63. User Search
  64. Sessions list for clients logged in as well as stats on client log ins
  65. Whitelist local/loopback/127.* etc.
  66. send email to technicians when ticket is closed
  67. allow admin to register users
  68. Changing the User associated with a ticket.
  69. Add an "edit" icon to the custom fields area of tickets
  70. Automatic Updates
  71. Send alert of new ticket depends on user group
  72. Add custom subdomains for hosted eSupport
  73. Alerts
  74. "Register" widget visible for LoginShare groups?
  75. System -> Remember previous last location
  76. [IA][GENFUNC] Expand departments with single click
  77. Add Label in Ticket reply page
  78. Create a "Tools" dropdown in Staff area
  79. Manual setting of due time
  80. Char limit on ticket submissions
  81. LiveResponse - When Staff reply to offline new message.
  82. IRS in staffcp to work like it does in the client si
  83. FR: Permissions for Public Filters
  84. Client side ticket sorting
  85. Pre-Configured VM
  86. manage alerts in admin CP
  87. Feature Request: Start Page in Staff CP
  88. Change user email doesnt change associated tickets?
  89. Mileage module?
  90. Feature suggestion- create new ticket, reply tickets via a standard XML.
  91. Staff CP -> Staff should not be able to see departments they are not assigned
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  93. Provide "Admin CP" link in SupportSuite
  94. Regular Expressios for Breaklines
  95. Disallow (permissions) someone else to respond to a ticket assigned to me
  96. Instant Message Tickets idea
  97. WHMCS Integration/Loginshare
  98. Quick fix for bad ticket viewing - export to csv
  99. Ticket/Thread Status
  100. refresh ticket listing
  101. Auto Merge Tickets by Email Address
  102. OnMouseOver (Hover) for other menus
  103. Idea: When adding note be able to change properties
  104. Idea: Force Responses
  105. Order on Manage pages
  106. Would like staff to be able to sort on custom fields in a view
  107. Delete ticket from within ticket detail view
  108. WYSIWYG Editor for news area
  109. Database Stored Attachments
  110. Archive News
  111. Ability to post a client reply to ticket without sending the email.
  112. Ability for Client to Close Own Ticket.
  113. Problem with character encoding (canned messages)
  114. label colors
  115. Staff CP Start Page
  116. Alternative Method for File Uploads
  117. View All filter
  118. Register multiple email accounts for single User?
  119. Suggestion and feedback
  120. Suggest new feature to do email verification before adding new user
  121. Terminology
  122. Suggestion: FollowUp
  123. News needs Template Group assignment
  124. Create ticket views specifically for STAFF
  125. Mass-actions available from ticket history view
  126. Account Integration
  127. System -> Absolute support for SSL/Non-SSL pages