PDA

View Full Version : Wont Implement / Already Implemented

  1. V4 Future Request: Google Chart API for customer reporting
  2. Integrate into SalesForce.com
  3. V4 Future Request: Filter by label
  4. Multiple Feature Request
  5. CVS read only access
  6. Integration with Google Apps
  7. Alerts Need for Director level Staff
  8. Misc / General Follow the link without having to log in...
  9. workflow
  10. Ability to "Apply Email Rule" to departments.
  11. Flood protection settings based on domain / other headers to disable autoresponder
  12. permissions
  13. knowledege base only product
  14. Server Status
  15. New Requests for V4
  16. Hosted version: Direct MySQL database access
  17. Better Template System
  18. complet integration
  19. Feature Request to display total numbers in views and filters
  20. speed sheet, like docs.google.com (request)
  21. scheduled autoresponder
  22. Auto assign on reply
  23. Kayako doesnt accept HTML!
  24. Whmcs
  25. 24 hour Time Format
  26. breakline regex
  27. /pda on iPhone
  28. Allow to BCC and CC when forward email
  29. show notes
  30. Turn Off Autoresponder Passwords For Specific Users
  31. Community forum?
  32. Tickets -> Ability to edit subject while replying
  33. Display Auto-Responder information in confirmation page
  34. Status change when changing Department of Ticket
  35. Back-Link missing on KB article view
  36. Ticket locks
  37. Notification of replys to unassigned tickets
  38. Increase number for recipients allowed when parsing
  39. Tickets -> Ability to set time and date in due time
  40. Allow staff users to easily identify as on-duty/off-duty
  41. Hosted SupportSuite - Custom Fields in Staff Ticket Display
  42. New Users Create Their Own Passwords
  43. Reply All Function
  44. Triggered actions
  45. Tickets -> Billable time -> In hours and minutes
  46. Linking supportSuite with OScommerce account history
  47. Suggestion: Rename priority "Low" to "Normal"
  48. New Feature Requests
  49. Option to change the chronological order of print tickets
  50. Refresh Button
  51. Tickets -> Parser -> Parse content
  52. New Login Method
  53. Fax support
  54. Tickets/Mail Parser -> Ability to send commands by e-mail to perform ticket actions
  55. Quoting message to the bottom
  56. User close ticket option for SupportSuite
  57. Teamwork - Data Transformation Service for 3rd Party Database
  58. deleting multiple tickets
  59. WinApp Monitor pane grouping visitors by IP only
  60. Ability to see who has logged on in past 24 hrs, etc.
  61. Multiple Customer Support Levels
  62. Mass Print new page
  63. Comments -> Akismet provided as a spam filter for Kayako
  64. Phone number for submitting tickets
  65. Reform Support and Upgrades
  66. User Search
  67. Parser log need not record MIME info
  68. UI -> Editor -> Suggestion to use DevEdit
  69. Sessions list for clients logged in as well as stats on client log ins
  70. Whitelist local/loopback/127.* etc.
  71. send email to technicians when ticket is closed
  72. allow admin to register users
  73. Add an "edit" icon to the custom fields area of tickets
  74. Automatic Updates
  75. Use Zip and Zip Class File
  76. Send alert of new ticket depends on user group
  77. LoginShare -> ASP 2.0 memberships
  78. Add custom subdomains for hosted eSupport
  79. Alerts
  80. "Register" widget visible for LoginShare groups?
  81. Tracking User in LiveSupport Application
  82. System -> Remember previous last location
  83. [IA][GENFUNC] Expand departments with single click
  84. Add Label in Ticket reply page
  85. Create a "Tools" dropdown in Staff area
  86. Char limit on ticket submissions
  87. LiveResponse - When Staff reply to offline new message.
  88. IRS in staffcp to work like it does in the client si
  89. FR: Permissions for Public Filters
  90. Client side ticket sorting
  91. Billing/Note indicator icon
  92. Mail parser failproof
  93. Pre-Configured VM
  94. manage alerts in admin CP
  95. Feature Request: Start Page in Staff CP
  96. Change user email doesnt change associated tickets?
  97. Mileage module?
  98. Feature suggestion- create new ticket, reply tickets via a standard XML.
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  100. Provide "Admin CP" link in SupportSuite
  101. Disallow (permissions) someone else to respond to a ticket assigned to me
  102. Instant Message Tickets idea
  103. Customers
  104. Quick fix for bad ticket viewing - export to csv
  105. Ticket/Thread Status
  106. Copy Steps from a troubleshooter category to another
  107. restricting incoming email
  108. refresh ticket listing
  109. Auto Merge Tickets by Email Address
  110. OnMouseOver (Hover) for other menus
  111. Idea: When adding note be able to change properties
  112. Idea: Force Responses
  113. Order on Manage pages
  114. Would like staff to be able to sort on custom fields in a view
  115. Delete ticket from within ticket detail view
  116. Google SiteMap
  117. WYSIWYG Editor for news area
  118. System/UI -> Automatic login link
  119. Strange situation with CC'd users
  120. Database Stored Attachments
  121. Archive News
  122. Ability to post a client reply to ticket without sending the email.
  123. Ability for Client to Close Own Ticket.
  124. Problem with character encoding (canned messages)
  125. label colors
  126. Staff CP Start Page
  127. Alternative Method for File Uploads
  128. View All filter
  129. Register multiple email accounts for single User?
  130. Suggestion and feedback
  131. Active Directory Loginshare get more info (FieldFetch)
  132. Suggest new feature to do email verification before adding new user
  133. Terminology
  134. Suggestion: FollowUp
  135. News needs Template Group assignment
  136. Create ticket views specifically for STAFF
  137. Mass-actions available from ticket history view
  138. Account Integration
  139. Tickets - WYSIWYG editor