- Using Custom Fields in Live Support
- Move Tickets to Trash
- Blackberry Integration
- My Feature Request List
- Christmas wishlist
- only same login with whmcs nothing more
- Something for me to stop deleteing my aricles
- Rich Text in ticket submitions
- Tickets -> Show e-mail address the reply is going to
- Search & Filter: add "has Custom Field" and "is empty" option
- Platform independent InstaAlert-like functionality
- Software Request
- i request wysiwyg
- IP Address activity monitor filter
- Custom group access that works all the way
- Feature Request - Click here to Open / Close ticket in emails
- when editing in Ticket > Edit, dont jump back to Ticket > General all the time
- Request WYSIWYG editor in Ticket System
- mysqlI extensions - or sql API.
- Ticket parent/child relationship - NOT MERGE
- MB5 Integration requests
- Wish list, anyone?
- PIN KB articles
- Ticket locking reply preview improvement
- Department within department
- improve dbcore
- Sound on Cusotmer Side
- Auto-Response Overdue Status
- Chat Logs
- Permission for statuses
- Per Department Permission
- News Categories
- Mobile Front End Version
- Parser rules should also parse form-submitted tickets
- More robust and finite staff permissions
- Live Chat feedback
- FR - Templates and News
- Sorting tickets!
- "White List" for email parser
- FR - user validation from staff CP
- Multilingual support center with localized content
- Users able to be part of multiple user groups
- Department Drop Down List
- FR - Live Support Login
- [FR] (Power) Options for Tickets
- Option to view due date rather than countdown
- Auto Sort and Filter using Support Centre
- Spam Rules not apply for clients
- Tickets created upon refreshing ticketsubmit page
- Option to NOT add signature on REPLY TO page
- Ticket Rating
- Hide the version number
- Language select for staff
- WYSIWYG system
- Few suggestions for SupportSuite
- Printer friendly New, breadcrumbs Offline, * for required fields
- Rating 1-5 for Chats + Tickets based on Operator
- xHTML Transitional Validation
- [Suggestion] Work stats
- Surveys
- Mark ticket Not Due
- Follow-up good but needs to be expanded
- Image Captcha When Leaving Comments
- choosing due time
- hotkey to close current ticket
- Suggestion: Recurring Items
- After EVERY sent I have to click "manage"
- Features - others what do you think?
- What I am missing in (e)Support(Suite)
- Owner assignment
- Require Validated Users to leave Comments
- Controlling what users do...
- Display Of Version Information in Public Areas
- Searching Customer site
- Suggestion: Group by Status
- We need SHORTER URL's
- Ability to disable comments