Glossary

neto · 12:16 PM

hello,

I'm adding the poll to request a new feature, a new section, a glossary to add and delete words and meanings

caitlyntw · **Dictionary/glossary module -** 14-05-2007, 06:50 AM

Most knowledgebase have a glossary module. SupportTrio has it (www.activecampaign.com)

IrwinMFletcher · **Glossary -** 06-12-2007, 09:58 PM

It would be very nice to have a Glossary or Dictionary with the ability to create multiple volumes for related topics.

IE: Glossary of Internet Terms
Glossary of XYZ Terms

Etc

craigbrass · 07-12-2007, 10:31 AM

Yep, definatly agree with this. It should be AJAX based and load the phrases on hover.

supportskins · 07-12-2007, 11:12 AM

It would be a good feature although it is a tedious task to maintain it. Requires man power and time.

craigbrass · 07-12-2007, 11:41 AM

Well I suppose once you have added all your key words and phrases, thats it done. All you have to do is add new ones.

I would like to see this for tickets, knowledge base, trouble shooter and news articles.

**Jamie Edwards** · 11-12-2007, 09:06 AM

Threads merged

IrwinMFletcher · 02:36 PM

Ok, threads merged. Any hope of this becoming part of Kayako in the near future or the future at all?

And I do agree:

1. Ajax would be great but not necessary for the first version.
2. Must be tied to other components of the Support Suite
3. Allow for related terms to be listed.
4. Allow for multiple volumes - One volume for X Topic and another for Y Topic

Thanks

Joe

**Jamie Edwards** · 07-01-2008, 02:36 PM

Hi Joe,

There isn't really enough demand for this module to warrant a decision yet. The thread is here in the Think Tank to let the idea develop further as I recognise its potential, but the fesability of developing it isn't quite there yet.

View Poll Results: new feature, glossary???
yes	5	71.43%
no	2	28.57%
Voters: 7. You may not vote on this poll

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neto Offline New Member Posts: 10 Join Date: Jan 2007	new section: glossary of terms - 14-04-2007, 12:11 PM hello, I'm adding the poll to request a new feature, a new section, a glossary to add and delete words and meanings Last edited by neto; 14-04-2007 at 12:16 PM.

caitlyntw Offline Member Posts: 99 Join Date: Jul 2006	Dictionary/glossary module - 14-05-2007, 06:50 AM Most knowledgebase have a glossary module. SupportTrio has it (www.activecampaign.com)

IrwinMFletcher Offline New Member Posts: 14 Join Date: Jul 2007 Location: Boise, Idaho, USA	Glossary - 06-12-2007, 09:58 PM It would be very nice to have a Glossary or Dictionary with the ability to create multiple volumes for related topics. IE: Glossary of Internet Terms Glossary of XYZ Terms Etc

craigbrass Offline Senior Member Posts: 5,326 Join Date: Jun 2005 Location: Cumbria, UK	07-12-2007, 10:31 AM Yep, definatly agree with this. It should be AJAX based and load the phrases on hover. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

supportskins Offline Senior Member Posts: 3,536 Join Date: Aug 2006 Location: Mumbai, India	07-12-2007, 11:12 AM It would be a good feature although it is a tedious task to maintain it. Requires man power and time. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

craigbrass Offline Senior Member Posts: 5,326 Join Date: Jun 2005 Location: Cumbria, UK	07-12-2007, 11:41 AM Well I suppose once you have added all your key words and phrases, thats it done. All you have to do is add new ones. I would like to see this for tickets, knowledge base, trouble shooter and news articles. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Jamie Edwards Offline Operations Manager Posts: 5,033 Join Date: Jan 2006 Location: United Kingdom	11-12-2007, 09:06 AM Threads merged Jamie Edwards (jamie.edwards ]at[ kayako.com) ------------------------------------------------------------------- New to the forum? New user's guide here. Submit bug reports here. Submit support tickets via the members area. Submit sales queries either via live chat or via e-mail. There is no official ETA on Version 4.