ISP module

fusion · **ISP module -** 07-07-2006, 10:20 AM

This may of already been mentioned before...

The use of Kayako and SupportSuite for most users is within an ISP environement. With this in mind, kayako is one of the most effective and useful applications around. The problem is, there is no decent or remotely decent billing applications of a similar level to kayako. ModernBill is simply pants, and useless for those that wish to actually have flexibility. I am yet to see if V5 will be any better.

I really think that from an all round point of view - supportsuite should include its own billing system which has the customisation and flexibility of the rest of the SupportSuite application. This alone would really make SS a great all round product which in fairness would really outperform the competition within billing services.

Its something I know alot of people would like to see in near future releases.

jamesM · 10-07-2006, 12:07 AM

I guess I happen to be one of the users who is not a ISP more a ASP and would want to see more project management in the suit. I would not want to see 1000's of man hours put in to a Billing application that I would never use, and I guess you would be in the same boat that you would not want to see lots of man hours working on some thing like projects or asset management you would never use :-)

eiden · 10-07-2006, 12:27 AM

I'm not a ISP, and agree with jamesM. I think kayako should focus on the ticketcore, not other things like billing.

Davidh · 11-07-2006, 04:18 PM

There are a lot of good billing applications out there, no need to mess with it in the help desk.

**SteveLV702** · 11-07-2006, 05:24 PM

just like a few people thought cPanel.net should add helpdesk and billing system integration into theirs but that was shot down by most people as cPanel should stick to a control panel alot of people wanna choose their own billing system, control panels and not be forced to use one... So in this situation its sort of the same as if there was a billing system they would be forced to use kayako's provided one unless there was a way to shut it off but why pay extra for something your not going to use?

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eiden Offline Member Posts: 208 Join Date: Apr 2006 Location: Norway	10-07-2006, 12:27 AM I'm not a ISP, and agree with jamesM. I think kayako should focus on the ticketcore, not other things like billing.

Davidh Offline New Member Posts: 13 Join Date: May 2006	11-07-2006, 04:18 PM There are a lot of good billing applications out there, no need to mess with it in the help desk.