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Think Tank Feature requests move here are not yet ready for immediate consideration or implementation, but are open to further ideas and discussion.

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chatwizrd Offline
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Join Date: Sep 2008
live support controls for end user - 02-09-2008, 03:00 PM

Hi.

I would like to see the end users to have more control over the live support.

1. Allow end user to close the support chat without having to just click the X to close the window. There should be something that says close which then could display some sort of message like "Thank you for visiting us please visit our website if you have more questions."

2. Allow the end user to email the conversation to themselves.
   
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craigbrass Offline
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Location: Cumbria, UK
02-09-2008, 04:02 PM

Both are planned for V4.


Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member)

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