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Think Tank Feature requests move here are not yet ready for immediate consideration or implementation, but are open to further ideas and discussion.
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(#1)
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| New Member Posts: 21 Join Date: Jul 2007 | Per Priority Email -
25-07-2007, 09:06 AM
Hi, I would like to be able to setup different emails per priority. I know that sounds vague, but, let me explain by example. I have my staff, all being notified of their tickets, whether it is new, or changed, or new client reply. For Emergency and Critical, I would like to be able to send an email to an aditional group of people, who might not even be staff on the HelpDesk, but, who needs to be informed of the ticket being opened. Could also be a pager email address. |
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(#2)
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| Senior Member Posts: 5,326 Join Date: Jun 2005 Location: Cumbria, UK |
25-07-2007, 09:11 AM
You can filter by status but I see what you want to do (ie notify a pre-selected email). Totally agree with it and hopefully will make V4. Icon Headquarters - Its Elixir - Web2Messenger |
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(#3)
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| Operations Manager  Posts: 5,033 Join Date: Jan 2006 Location: United Kingdom |
09-08-2007, 06:49 PM
Could the staff who want these e-mails about Emergency tickets simply create private ticket alert rules for themselves? -------------------------------------------------------------------
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