Remote connection tool

Siora · **Remote connection tool -** 07-05-2007, 01:56 PM

Any chance of a built in remote connection tool? You already have the tracking in place so how hard would it be to also have a built in remote desktop solution? This could come in handy for all the IT people that use your system.

Siora · 11-06-2007, 01:35 PM

Reason?

**Jamie Edwards** · 11-06-2007, 01:50 PM

At the moment it is beyond the scope of the software (when on most desktop operating systems, terminal service applications are available).

It would involve developing an ActiveX (or Java) control for each browser, and even after this a number of browser security / sandboxing issues would need to be encountered.

Ask the client for his or her IP address and connect via remote that way, or investigate services such as www.logmein.com

Siora · 11-06-2007, 02:00 PM

I already use logmein but I would much rather use a system that included everything which is why I asked. I understand if its out of scope.

Clay · 11-06-2007, 02:44 PM

Yea, like in my situation I help people with PC problems.
Maybe add it as an addon so we can purchase, or give to us free(:

craigbrass · 11-06-2007, 02:47 PM

Would be a VERY nice feature but would take months of implementing. Just thinking about how it would be done is giving me a headache!

Siora · 11-06-2007, 03:06 PM

True...but might be a worthwile investment if implemented correctly. I'm sure lots of people would buy it and also buy the entire package if it was provided. In my business, you want to minimize the number of applications used so we look for softwar apps that have the all-in-one feature. Having this would add Kayako's appeal.

craigbrass · 11-06-2007, 04:10 PM

Hmm, I suppose if it was done as an add on module it would be a worthwhile task for Kayako. I can see a good amount of their customer base buying it + me who just buys the addons to say I have the lot! lol

Siora · 11-06-2007, 04:23 PM

This is why I don't think this should be in the "wont implement" category. It should at least be kept for consideration.

**Jamie Edwards** · 11-06-2007, 05:24 PM

I'm afraid that for this to be browser based is near-impossible to maintain effectively for the reasons I gave earlier. However, we can consider the request to remain open for now.

Please do not expect anything concrete on this for some time, however.

richm · 11-06-2007, 05:43 PM

Just a thought, but anyone know a context menu hack that would give you "send to" in the context menu of the browser?
(assuming you have a shortcut to mstsc in your send to menu)

Might be a way around for now.

Rich

Siora · 11-06-2007, 05:54 PM

Quote:

Originally Posted by Jamie Edwards

I'm afraid that for this to be browser based is near-impossible to maintain effectively for the reasons I gave earlier. However, we can consider the request to remain open for now.

Please do not expect anything concrete on this for some time, however.

Thanks Jamie.

dzell · 06-07-2007, 12:40 AM

You can use a variation of UltraVNC instead of a paid service. This is free and opensource.

We use this for our helpdesk and it work well. We only needed to open a few ports for the service, and the customer has a single file to download and run when needed. This is a very transparent solution.

http://www.uvnc.com/pchelpware/index.html

Siora · 06-07-2007, 01:10 AM

Quote:

Originally Posted by dzell

You can use a variation of UltraVNC instead of a paid service. This is free and opensource.

We use this for our helpdesk and it work well. We only needed to open a few ports for the service, and the customer has a single file to download and run when needed. This is a very transparent solution.

http://www.uvnc.com/pchelpware/index.html

Sweet, this is amazing. I will definately look into this cause this could potentially allow me to brand and re-sell. Thanks Dzell.

danielpugh · 03:57 PM

we use ultravnc sc - its pretty good - and works well when combined with the repeater app. Its all open source and has a java viewer.
it only lets down in that it doesnt work on osx at the moment

readydesk helpdesk uses ultravnc, combined with the chat/livesupport, and cross platform viewer, and its pretty good (compiles the app on demand), works pretty well etc.

ideal solution would be a chat that the integrates with remote control app that end user puts ticket no.

Separately a client that can be installed on servers as a service that connects to the central admin area (ie so you can connect to a server whenever you want) would be nice (like ntrsupport).

oh and separate remote app for osx would be good too! (the windows app works fine on linux with wine installed)

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Siora Offline Member Posts: 1,256 Join Date: Apr 2007 Location: Toronto Canada SupportSuite Owned License	Remote connection tool - 07-05-2007, 01:56 PM Any chance of a built in remote connection tool? You already have the tracking in place so how hard would it be to also have a built in remote desktop solution? This could come in handy for all the IT people that use your system.

Siora Offline Member Posts: 1,256 Join Date: Apr 2007 Location: Toronto Canada SupportSuite Owned License	11-06-2007, 01:35 PM Reason? Mehul Siora Solutions Inc. www.sioraIT.com

Siora Offline Member Posts: 1,256 Join Date: Apr 2007 Location: Toronto Canada SupportSuite Owned License	11-06-2007, 02:00 PM I already use logmein but I would much rather use a system that included everything which is why I asked. I understand if its out of scope. Mehul Siora Solutions Inc. www.sioraIT.com

Clay Offline Member Posts: 45 Join Date: Jun 2007 Location: 12.134.121.45 LiveResponse Owned License	11-06-2007, 02:44 PM Yea, like in my situation I help people with PC problems. Maybe add it as an addon so we can purchase, or give to us free(: Cameron Bradford Founder, www.pc-fix.us

craigbrass Offline Senior Member Posts: 5,063 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	11-06-2007, 02:47 PM Would be a VERY nice feature but would take months of implementing. Just thinking about how it would be done is giving me a headache! Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Siora Offline Member Posts: 1,256 Join Date: Apr 2007 Location: Toronto Canada SupportSuite Owned License	11-06-2007, 03:06 PM True...but might be a worthwile investment if implemented correctly. I'm sure lots of people would buy it and also buy the entire package if it was provided. In my business, you want to minimize the number of applications used so we look for softwar apps that have the all-in-one feature. Having this would add Kayako's appeal. Mehul Siora Solutions Inc. www.sioraIT.com

craigbrass Offline Senior Member Posts: 5,063 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	11-06-2007, 04:10 PM Hmm, I suppose if it was done as an add on module it would be a worthwhile task for Kayako. I can see a good amount of their customer base buying it + me who just buys the addons to say I have the lot! lol Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Siora Offline Member Posts: 1,256 Join Date: Apr 2007 Location: Toronto Canada SupportSuite Owned License	11-06-2007, 04:23 PM This is why I don't think this should be in the "wont implement" category. It should at least be kept for consideration. Mehul Siora Solutions Inc. www.sioraIT.com

dzell Offline New Member Posts: 3 Join Date: Sep 2006	06-07-2007, 12:40 AM You can use a variation of UltraVNC instead of a paid service. This is free and opensource. We use this for our helpdesk and it work well. We only needed to open a few ports for the service, and the customer has a single file to download and run when needed. This is a very transparent solution. http://www.uvnc.com/pchelpware/index.html