System -> Centralized, shared object media upload and storage

Siora

I think it would be cool if under the admin panel there was an image upload section. This way we can automate the uploads of images to the server. It would work the same way as uploading a KB. You can setup categories and subcategories and then upload images. Can this be implemented?

Siora · 11-06-2007, 01:35 PM

Reason?

**Jamie Edwards** · 11-06-2007, 01:50 PM

The (lack of) popularity of this doesn't warrant this new module.

Siora · 11-06-2007, 01:59 PM

I know people wanted this before because I read a few others requesting it. Maybe it just got burried so people didn't get a chance to read it.

caitlyntw · 03-07-2007, 06:18 AM

Couldn't this be easily implemented by switching to FCKEditor with the built-in file upload feature?

craigbrass · 03-07-2007, 09:14 AM

That or the DevEdit I suggested and many agreed with...

Siora · 03-07-2007, 12:17 PM

There has to be an easy/automated way where images can be uploaded by all staff and added to KB's rather than having to upload directly to the server somewhere (which staff can't do).

**Jamie Edwards** · 03-07-2007, 12:46 PM

Changed the title of the thread and moved for consideration.

Siora · 03-07-2007, 12:50 PM

Thanks Jamie, much appreciated.

richm · 03-07-2007, 01:32 PM

The ability for staff to upload images for KB articles is an important (missing) feature. Currently KB is basically unusable by staff for us, as 70% of our normal KB articles require images to make clear what needs to be done. Currently that's not possible.

Rich

Chris Boulton · 03-07-2007, 03:41 PM

I'd probably use it as well - rather necessary for creating visual KB articles or troubleshooting steps.

Siora · 03-07-2007, 06:12 PM

Seems like this is more popular then originally thought. Lets hope it gets implemented.

caitlyntw · 04-07-2007, 01:42 AM

If this feature does get implemented, please consider making inline flash video playing possible. We have flash videos as tutorials for our customers.

richm · 04-07-2007, 06:20 AM

And if were going to do this, tie it in to fixing what happens to KB articles (formatting/images) in this thread:
Knowledge Base insert into ticket

See my suggestions if you will, about making KB article insertion smarter (aware if images are in the article etc.)

Thanks for considering,

Rich

GKRAMER · 15-06-2008, 01:04 PM

I agree, I think that being able to add pictures and flash videos to the KB is very valueable to clients. I feel that users would be able to understand videos better and therefore increasing customer satisfaction.

Def worth doing.

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Siora Offline Member Posts: 1,307 Join Date: Apr 2007 Location: Toronto Canada	System -> Centralized, shared object media upload and storage - 05-05-2007, 04:42 PM I think it would be cool if under the admin panel there was an image upload section. This way we can automate the uploads of images to the server. It would work the same way as uploading a KB. You can setup categories and subcategories and then upload images. Can this be implemented?

Siora Offline Member Posts: 1,307 Join Date: Apr 2007 Location: Toronto Canada	11-06-2007, 01:35 PM Reason? Siora Solutions Inc. www.sioraIT.com

Siora Offline Member Posts: 1,307 Join Date: Apr 2007 Location: Toronto Canada	11-06-2007, 01:59 PM I know people wanted this before because I read a few others requesting it. Maybe it just got burried so people didn't get a chance to read it. Siora Solutions Inc. www.sioraIT.com

caitlyntw Offline Member Posts: 99 Join Date: Jul 2006	03-07-2007, 06:18 AM Couldn't this be easily implemented by switching to FCKEditor with the built-in file upload feature?

craigbrass Offline Senior Member Posts: 5,552 Join Date: Jun 2005 Location: Cumbria, UK	03-07-2007, 09:14 AM That or the DevEdit I suggested and many agreed with... Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Siora Offline Member Posts: 1,307 Join Date: Apr 2007 Location: Toronto Canada	03-07-2007, 12:17 PM There has to be an easy/automated way where images can be uploaded by all staff and added to KB's rather than having to upload directly to the server somewhere (which staff can't do). Siora Solutions Inc. www.sioraIT.com

Siora Offline Member Posts: 1,307 Join Date: Apr 2007 Location: Toronto Canada	03-07-2007, 12:50 PM Thanks Jamie, much appreciated. Siora Solutions Inc. www.sioraIT.com

Chris Boulton Offline Member Posts: 148 Join Date: Jun 2003 Location: Sydney, Australia	03-07-2007, 03:41 PM I'd probably use it as well - rather necessary for creating visual KB articles or troubleshooting steps. Chris Boulton Interspire - Web Software Inspired by You

Siora Offline Member Posts: 1,307 Join Date: Apr 2007 Location: Toronto Canada	03-07-2007, 06:12 PM Seems like this is more popular then originally thought. Lets hope it gets implemented. Siora Solutions Inc. www.sioraIT.com

caitlyntw Offline Member Posts: 99 Join Date: Jul 2006	04-07-2007, 01:42 AM If this feature does get implemented, please consider making inline flash video playing possible. We have flash videos as tutorials for our customers.

GKRAMER Offline New Member Posts: 9 Join Date: Sep 2007	15-06-2008, 01:04 PM I agree, I think that being able to add pictures and flash videos to the KB is very valueable to clients. I feel that users would be able to understand videos better and therefore increasing customer satisfaction. Def worth doing.