I purchased version 3 specifically because there is supposed to be an archive feature already available to produce search engine friendly pages for
SEO. See this thread by Varun with version 3 information:
http://forums.kayako.com/showthread.php?t=3033
Note that under the supposedly already available interfaces is listed this:
archive - The Archive Interface for Search Engine friendly data
However, I've been unable to find this interface anywhere in version 3. Has anyone else found it?
I even submitted a ticket to Kayako asking how to find and configure this interface. So far I've been unable to get any helpful information. In fact, the ticket history is laughable, check this out:
First, on January 20th, I submitted a ticket, with the subject "Archive feature - where do I configure it?"
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In this thread:
http://forums.kayako.com/showthread....ngine+friendly
One of the modules mentioned as existing currently is:
archive - The Archive Interface for Search Engine friendly data
How do I find and configure this module?
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After no response, four days later on January 24th, I submitted this:
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Why has there been no response to this ticket???
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Three days later, on January 27th, Kayako responds:
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Hi Troy,
Can you please let me know what exactly are you looking for?
Regards,
Hiren Mehta
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??? What is unclear about my request? I don't know, so I respod with this, on January 31st:
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It's in the original submission!!! Please re-read the original submission.
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A couple days later, still no response. I submitted this today, February 2nd:
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Why is this ticket being ignored? I'm going to have to demand a refund, as this is beyond ridiculous. Your forums indicate there is an archive module for making eSupport
SEO friendly, yet I cannot find it, and to add insult to injury, you can't seem to understand my request for information about how to find and configure it!!!
I will try one final time to ask the question with as much detail as possible, so that you cannot possibly misunderstand what I'm lookging for:
First, read this thread in your forums, by Varun, documenting version 3 information:
http://forums.kayako.com/showthread.php?t=3033
In Varun's post notice this line:
SWIFT is what will allow you, our clients to extend our products to unlimited possibilities, it revolves around different interfaces with the ones currently available include:
That indicates to me that the following list of interfaces is already available!
One of those listed is:
archive - The Archive Interface for Search Engine friendly data
So, my question again is: Where is this Archive Interface, how do I configure and use it?
It's a simple question, really.
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I don't know what's wrong with Kayako, but I'm fed up with this horrible support. I'm planning to demand a refund.
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