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Think Tank Feature requests move here are not yet ready for immediate consideration or implementation, but are open to further ideas and discussion.

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View Poll Results: How important are SEO Friendly URLs?
very important 76 92.68%
don't care... 6 7.32%
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  (#31) Old
jmorby Offline
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13-05-2008, 09:15 PM

Quote:
Originally Posted by Jamie Edwards View Post
Hi Salman,

You will find that URLs play a very small part when search engines rank and crawl your websites.

You will also find that search engines crawl your knowledgebase articles very effectively, especially when you have well named categories.

However, we do agree that user and search engine friendly URLs are needed in place of the current ones, and we will implement them - as per this thread: http://forums.kayako.com/f120/system...ly-urls-11098/

Moving this thread to Duplicates.

Thanks,
Is there any progress on this?

It seems 2 years has passed, but the feature is still in the wind?

We really need this feature ... or we need to find an alternative product which supports it - suggestions?


Regards,

Jon

FidoNet - http://www.fido.net/ - Official Kayako Reseller
tel: +44 845 004 3050 / fax: +44 845 004 3051
Contact sales@fido.net for pricing and licensing info
   
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  (#32) Old
Jamie Edwards Offline
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13-05-2008, 09:38 PM

Hi Jon,

The feature request is in the "Will Implement (V4)" forum, which means that the feature is marked for implementation in Version 4. Therefore, please do not expect it before Version 4 is released.

Thanks,


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  (#33) Old
nolageek Offline
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26-08-2008, 03:21 PM

Remember also, that this is not only important for SEO purposes, it's also MUCH more professional to give a nice looking knowledge base article URL to a customer than the crazy URLs that are given now. Much less like to break in an e-mail as well.
   
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  (#34) Old
NC Software Offline
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Better SEO in KB articles-Page Title - 09-03-2009, 12:52 PM

It would probably improve SEO for the KB articles if when viewing a KB article the Page Title reflected the KB title.
   
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  (#35) Old
supportskins Offline
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09-03-2009, 02:15 PM

I think this is being worked on in v4. Nevertheless I second this. +1



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  (#36) Old
malia Offline
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15-05-2009, 01:32 AM

I'm really late and don't know where this is on the development roadmap, but I will say this:

just allow a straight redirect option as well

for example, all these subdirectories are "okay" but just allowing the user to entire a direct url/path is a great option also.

Quote:
You will find that URLs play a very small part when search engines rank and crawl your websites.
Sometimes. With all this /category/something else/something else

well sometimes its hard to get those pages indexed
   
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  (#37) Old
craigbrass Offline
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15-05-2009, 07:01 AM

It is planned for V4 as far as I am aware.

TOTALLY agree with /category/something else/something else. Jamie flagged me down on this, though. 4th post on System -> SEO friendly URLs he replies to me. I strongly disagree with this, however. We went on advice from two SEO experts when building our software - Viper Cart. The fact that one of the sites powered by the software appears on page 2 for a popular keyword speaks for itself -> collagen cream - Google Search (9th down - ItsElixir.com). This is the same for a number of keywords that were not previously anywhere in the first 10 pages when using like just /blah-blah.html


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  (#38) Old
Jamie Edwards Offline
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15-05-2009, 09:39 AM

Quote:
Originally Posted by craigbrass View Post
We went on advice from two SEO experts when building our software - Viper Cart.
They obviously weren't very good experts, then. Keyword density is about proportionality; the higher the % of of hit words in a title, heading, description (etc) element, the better. So, to to truly optimise an article, it is intuitively more sensible to include only the tail category(s) in the URL. If you had five categories, such as;

Presales /> Purchasing and Licensing /> Payments /> [Article]

1) Most of the parent categories aren't optimal - they are general, by their very nature of being a parent category. Therefore, intuitively the words in the upper most parent categories do not have a direct relation to the article, and as far as SEO is concerned, are a waste of space.

2) The URL starts to become too long from a usability perspective: www.domain.com/support/knowledgebase/presales/purchasing-licensing/payments/payments-by-paypal - copy and pasting is a pain, e-mail spam filters weigh against long URLs, etc.

3) Back onto SEO, too many words in the URL get weighted less, and

4) Prominent keywords get diluted (again, talking about proportionality).

Here it is from Google's search and spam lead himself:
Quote:
Originally Posted by Matt Cutts
Certainly. If you can make your title four- or five-words long - and it is pretty natural. If you have got a three, four or five words in your URL, that can be perfectly normal. As it gets a little longer, then it starts to look a little worse. Now, our algorithms typically will just weight those words less and just not give you as much credit.

So, I would not make it a big habit of having tons and tons of words stuffed in there, because there are plenty of places on a page, where you can have relevant words and have them be helpful to users - and not have it come across as keyword stuffing.

So, it would make sense for us to ensure there is some cap on the length of the entire URL. We'll see; it has a number of design implications. Obviously, we will strip stop words and look at term stemming. We may end up going with the full trailing category slugs (stemmed or truncated), or just the tails - both have important design implications which may outweigh SEO benefit. We are researching knowledgebase design and implementation considerations, and will make the choice that balances between SEO, usability and longevity.

It pays to understand science behind SEO, as well as the art of it. I personally do not think that anyone is an SEO 'expert' unless they can explain things like trustrank, LSI, TF-IDF matrices, fractal summarization etc.


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  (#39) Old
craigbrass Offline
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15-05-2009, 10:39 AM

There was a similar arguement about this on the X-Cart forums. On one side was Jon @ Website CM who makes X-Cart SEO - Custom Dynamic Search Engine Optimization (CDSEO) Pro for X-Cart and John @ SafetyNet Web who makes X-Cart Mods - Dynamic Search-Engine-Friendly URLs PRO - XCART SEO - XCART MODS - X-CART Customization - X-CART Mods - X-CART SEO - X-CART Services

Jon @ WebsiteCM clearly proved that his solution worked much better than DSEFU using the longer URLs.


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  (#40) Old
Jamie Edwards Offline
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15-05-2009, 10:45 AM

I didn't say that DSEFUs were not the best solution; they are the best solution. However, there are many implementations of them, and involve a mix of technologies and algorithms. If you believe that URLs of no length cap (long URLs) are better, then I disagree. So does Matt Cutts from Google, and a vast majority of other reputable SEO consultants.


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  (#41) Old
craigbrass Offline
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15-05-2009, 11:35 AM

What would you define as long, Jamie?


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  (#42) Old
MACscr Offline
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29-08-2009, 07:59 PM

Quote:
Originally Posted by Jamie Edwards View Post
Hi Jon,

The feature request is in the "Will Implement (V4)" forum, which means that the feature is marked for implementation in Version 4. Therefore, please do not expect it before Version 4 is released.

Thanks,
so its now 3 years past when we were told the feature was already implemented and at this pace, were probably another year off of getting v4. So were going to have to wait 4 years to get a feature that we were already told was implemented? Talk about shady.
   
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  (#43) Old
Jamie Edwards Offline
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29-08-2009, 08:37 PM

Quote:
Originally Posted by MACscr View Post
so its now 3 years past when we were told the feature was already implemented and at this pace, were probably another year off of getting v4. So were going to have to wait 4 years to get a feature that we were already told was implemented? Talk about shady.
It was said that we will implement it in V4 (but we have actually implemented it in V4).

V4 Update #1: Roadmap and interface peek | Kayako Blog

Quote:
We are now in a position where we are able to discuss timelines. Here is a look at an abstraction of the current Version 4 roadmap we are working towards:
  • Ongoing previews here on the blog, including video presentations and development demonstrations
  • Q3 2009: API and code previews to selected partners and developers
  • Q3/4 2009: Final licensing, pricing and upgrade (for existing customers) details to be announced
  • Q4 2009: BETA version available to all customers
  • Q1 2010: 4.0.0 stable is released to the public – current customers (including hosted) will be able to upgrade at the time of launch


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  (#44) Old
MACscr Offline
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09-09-2009, 02:55 AM

Quote:
Originally Posted by Jamie Edwards View Post
It was said that we will implement it in V4 (but we have actually implemented it in V4).

V4 Update #1: Roadmap and interface peek | Kayako Blog
Actually look at the first post. It was supposed to be available in v3 in 2006.
   
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  (#45) Old
John Haugeland Offline
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10-09-2009, 09:43 PM

SEO friendly pages were implemented in v3 in 2006. That's not the same thing as SEO friendly URLs, which we're implementing in v4. That was about meta tags and so forth.

We're updating the URL situation in v4.


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