Live Chat Live support -> Proactive chat sent indicator

[ServWise.com]

This is probably not the place for this but I'll give it a go anyway.

There is serious issues with using LiveResponse, we regularly have three or more chat agents online at any one time and because there is absolutely no indication to say if a visitor has be given a proactive chat request (accepted or declined) I suspect that (If the agents are doing there job correctly) users are being sent two or three proactive chat requests during a session, and maybe even more as there is no history so you have to remember who you initiated a chat request too.

This in my book is unacceptable, we don't want to loose customers because we're bombarding them with chat requests, we just want to help the new visitors.

Also I see no way to pass a username to the LiveResponse Module to tell our agents that the customer is already logged in customer and so probably doesn't need to be proactively chatted too.

Also there in no auto-redisplay of the chat request if a user changes page and doesn't confirm or deny the chat window, the the chat request window doesn't follow the scroll either. (Sorry LiveHelpMessenger all is forgiven)

Please tell me these fairly simple features are going to be added in the very near future, I had really high hopes for Kayako and LiveResponse who I consider a leader in the customer support game but I'm seriously considering going back to LiveHelpMessenger or even CraftySyntax as they at least from the customer POV they work better..

[Jamie Edwards]

I have split your post to this feature request thread.