Misc / General Seporate "Can Change Ticket Properties" Out

[craigbrass]

It would be nice if "Can Change Ticket Properties" in the user groups management was sepoated out into "Can Change Ticket Status" and "Can Change Ticket Priority".

Also, if they can edit custom fields AFTER they have submitted the ticket should be an option on a per-custom-field basis.

[supportskins]

I second this!

[Siora]

I third this

[Sheep]

Fourth?

Then it makes 4 options:
(2) able to modify before/ able to modify after
(x2) for status & priority

Same goes for customs

(but i still find it strange that users are allowed to modify status & priority )

[craigbrass]

I agree with users being able to modify the status as if they sort an issue themselves, they can close it without it wasting the tech support staff member's time. I do not agree with the priority as if I change it to a low priority, I don't want the user changing it to high again but some users may want this so better to put an option there.

[Matthew]

Separating Can Change Ticket Properties into Can Change Ticket Status and Can Change Ticket Priority, is a must-have. Changes in ticket status determine whether or not a ticket attaches to a new SLA (and a new due time); changes in ticket priority do not have the same effect. It's therefore logical to separate the two.

[Jamie Edwards]

Hopefully will be seen in Version 3.