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Feature Requests Have a feature request for SupportSuite, eSupport and LiveResponse? Post in here.
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(#1)
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| Member Posts: 138 Join Date: Apr 2006 | Comments and rating should be limited by IP etc -
23-03-2007, 02:21 PM
Articles should only allow one vote per user/cookie/IP... |
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(#2)
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| Senior Member  Posts: 3,682 Join Date: Aug 2006 Location: Mumbai, India |
23-03-2007, 03:08 PM
I second this. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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(#3)
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| Operations Manager  Posts: 5,258 Join Date: Jan 2006 Location: United Kingdom |
23-03-2007, 03:52 PM
This is a good suggestion - I will notify the developers of it. Thanks for posting! -------------------------------------------------------------------
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(#4)
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| New Member  Posts: 12 Join Date: Jun 2007 | System -> Comments and rating should be limited by IP etc -
22-06-2007, 08:26 AM
Now you can hit "this answer was helpful" as often as you wish. Making it easy for manipulative users to boycott the whole system by just hitting the button repeatedly. There should be an option to limit the times how often this function can be used a day on one article by a single user. Sorry if this already exists didn't find anything similar via search. |
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(#5)
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| Senior Member Posts: 5,553 Join Date: Jun 2005 Location: Cumbria, UK |
22-06-2007, 08:39 AM
Yes, I agree. It should have the following options :- - Allow Unlimited Rating (Default) - Limit by Time Based on IP (This should have an option to enter the number of days they can rate again) - Limit by Time Based on User (Same as above but based on users if only they are allowed to vote) Icon Headquarters - Its Elixir - Web2Messenger |
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(#6)
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| New Member Posts: 12 Join Date: Jun 2007 |
22-06-2007, 11:03 AM
Quote:
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(#7)
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| Member  Posts: 94 Join Date: Sep 2005 Location: Earth Most Of The Time |
22-06-2007, 08:39 PM
also only allowing registered users to vote. |
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(#8)
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| Member  Posts: 69 Join Date: May 2007 Location: UK | Allow KB / Downloads to only be "voted" on once -
14-12-2007, 10:09 AM
Is it possible to use a cookie or something to stop people from "voting" on the downloads / kb articles as much as they want? ---------------------- Leapfrog Computers LTD http://www.leapfrogcomputers.co.uk Kayako Modification and Design | Website Design and Development | Hosting and Domain Registration |
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(#9)
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| Operations Manager Posts: 5,258 Join Date: Jan 2006 Location: United Kingdom |
16-12-2007, 11:48 PM
Threads merged  -------------------------------------------------------------------
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(#10)
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| Member Posts: 69 Join Date: May 2007 Location: UK |
18-12-2007, 08:09 AM
Sorry Jamie, Didn't see this thread! ---------------------- Leapfrog Computers LTD http://www.leapfrogcomputers.co.uk Kayako Modification and Design | Website Design and Development | Hosting and Domain Registration |
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(#11)
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| New Member  Posts: 15 Join Date: Nov 2006 Location: The Woodlands |
10-07-2008, 07:40 PM
I think the ratings for KB items are getting messed up by crawlers and spiders, who are following both links so ratings are right in the middle accross the board..So can we disable spiders/crawlers from accessing the rating system? Based on agent or something? |
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(#12)
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| Developer  Posts: 534 Join Date: Dec 2007 Location: Idaho |
10-07-2008, 08:28 PM
mbeijen: That's an interesting possibility. I will look into whether rel="nofollow" and so on would be an effective solution, and if not, I'll find something else. -------------------------------------------------------------------
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(#13)
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| Developer Posts: 534 Join Date: Dec 2007 Location: Idaho |
10-07-2008, 08:46 PM
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Linear Mode
