Tickets Option to disable priorities completely

craigbrass · **Option to disable priorities completely -** 14-06-2007, 09:33 AM

As per another thread, it would be nice if you could disable the ability for the user to select the ticket priority on submission. In this case, it would get the default priority set for it and only the staff would be able to change it.

supportskins · 14-06-2007, 06:14 PM

You can do this by modifying the template code. 5 minutes job

Siora · 14-06-2007, 06:16 PM

I think the point here is that user's would prefer doing minimal code modification because everytime there is an update, all these mods have to be re-done. Its much easier to go into the admin panel and turn on/off an option. Much more user friendly.

supportskins · 14-06-2007, 06:19 PM

I agree but it is not that difficult to impliment it right now as well

Siora · 14-06-2007, 06:20 PM

Its not about difficulty, some customers are not comfortable modifying code. I for one hate that if I customize my site the way I want it but then have to update to a new version of Kayako that I have to redo all the mods again. Its just tedious, time consuming, and costly.

supportskins · 14-06-2007, 06:21 PM

Heh

** waves the white flag **

Siora · 14-06-2007, 06:32 PM

that was easy...you should put up more of a fight next time...LOL

craigbrass · 14-06-2007, 06:57 PM

LOL

It is about making it as easy as possible for the end user. Adding an option sorts this.

supportskins · 14-06-2007, 11:33 PM

Quote:

that was easy...you should put up more of a fight next time...LOL

There wasn't any gold at the end of the road

Siora · 14-06-2007, 11:34 PM

Oh there's gold, its just being blocked by the wall of modifications that have to be done to get Kayako working the way we want. Remove the wall, see the gold.

**Jamie Edwards** · 19-08-2008, 10:43 PM

Will be implemented in Version 4.

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supportskins Offline Senior Member Posts: 3,536 Join Date: Aug 2006 Location: Mumbai, India	14-06-2007, 06:14 PM You can do this by modifying the template code. 5 minutes job Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

Siora Offline Member Posts: 1,284 Join Date: Apr 2007 Location: Toronto Canada	14-06-2007, 06:16 PM I think the point here is that user's would prefer doing minimal code modification because everytime there is an update, all these mods have to be re-done. Its much easier to go into the admin panel and turn on/off an option. Much more user friendly. Siora Solutions Inc. www.sioraIT.com

supportskins Offline Senior Member Posts: 3,536 Join Date: Aug 2006 Location: Mumbai, India	14-06-2007, 06:19 PM I agree but it is not that difficult to impliment it right now as well Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

Siora Offline Member Posts: 1,284 Join Date: Apr 2007 Location: Toronto Canada	14-06-2007, 06:20 PM Its not about difficulty, some customers are not comfortable modifying code. I for one hate that if I customize my site the way I want it but then have to update to a new version of Kayako that I have to redo all the mods again. Its just tedious, time consuming, and costly. Siora Solutions Inc. www.sioraIT.com

supportskins Offline Senior Member Posts: 3,536 Join Date: Aug 2006 Location: Mumbai, India	14-06-2007, 06:21 PM Heh waves the white flag Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

Siora Offline Member Posts: 1,284 Join Date: Apr 2007 Location: Toronto Canada	14-06-2007, 06:32 PM that was easy...you should put up more of a fight next time...LOL Siora Solutions Inc. www.sioraIT.com

craigbrass Offline Senior Member Posts: 5,328 Join Date: Jun 2005 Location: Cumbria, UK	14-06-2007, 06:57 PM LOL It is about making it as easy as possible for the end user. Adding an option sorts this. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Siora Offline Member Posts: 1,284 Join Date: Apr 2007 Location: Toronto Canada	14-06-2007, 11:34 PM Oh there's gold, its just being blocked by the wall of modifications that have to be done to get Kayako working the way we want. Remove the wall, see the gold. Siora Solutions Inc. www.sioraIT.com