Custom fields -> Have a label type (no input, just text)

[NC Software]

Hello,

In building the form for new support tickets we can add various custom fields but they are all "input" fields. In my situation I need to add a label, i.e. display text with no input, that I can provide information to my customer as to what they need to include in their ticket submission. For example, they submit a ticket, make the proper selections and I need to remind them "be sure to include your backup file with this submission" but I have no way of adding this message that is specific to this ticket. This message is not something I want on all ticket submissions, each is unique to the department in which the ticket is being created for. It is not something that needs to be included with the ticket submission, it is simply a text notice to make sure we get the necessary details in that ticket submission.

[rrnworks]

Any luck on finding the answer for this?

[NC Software]

Haven't heard a thing! Was hoping to hear about a solution or suggestion added for this much needed feature.

[Matthew]

Should be easy to do something like this, and it would be very useful. I can definitely see myself using it if it were available.

I'll throw in my vote.

[jon9641]

Did you ever get a response? this is something I would like to do as well. It could be done by editing the templates but this would be much easier.

Originally Posted by NC Software

Hello,

In building the form for new support tickets we can add various custom fields but they are all "input" fields. In my situation I need to add a label, i.e. display text with no input, that I can provide information to my customer as to what they need to include in their ticket submission. For example, they submit a ticket, make the proper selections and I need to remind them "be sure to include your backup file with this submission" but I have no way of adding this message that is specific to this ticket. This message is not something I want on all ticket submissions, each is unique to the department in which the ticket is being created for. It is not something that needs to be included with the ticket submission, it is simply a text notice to make sure we get the necessary details in that ticket submission.

[NC Software]

It will be in version 4 which is slated to release in 2012

[Varun Shoor]

Originally Posted by NC Software

It will be in version 4 which is slated to release in 2012

I am starting to love your replies

You can easily do this with IF tags, If I remember correctly the variable is $departmentid. So in the ticket submission template which shows the form you can put in a code like:

<{if $departmentid == '2'}>
Display message for support department
<{elseif $departmentid == '3'}>
Display message for sales department
<{else}>
Display message for other departments
<{/if}>

Regards,

Varun Shoor

[Matthew]

I tried Varun's suggestion, but what you need is actually

<{if $department[departmentid] == '2'}>
Display message for support department
<{elseif $department[departmentid] == '3'}>
Display message for sales department
<{else}>
Display message for other departments
<{/if}>

[NC Software]

I'd rather wait for version 4 to include a "Label" or "Caption" field type, i.e. non-input field. I realize I may have to wait 10 or 12 years, but hopefully it's coming!

[Matthew]

Originally Posted by NC Software

I'd rather wait for version 4 to include a "Label" or "Caption" field type, i.e. non-input field. I realize I may have to wait 10 or 12 years, but hopefully it's coming!

I admire your zen-like patience.