How to manually add Users without specifying a password?

PeteV · _____________________ PeteV eSupport hosted 3.11.01

I recall that someone in the forum mentioned that it is possible to add Users (in Staff CP) manually, without having to specifiy a password (i.e., to let eSupport create a random password).

However, when we enter Users manually without specifying a password, eSupport report an error (e.g., "required fields are empty" or something like that).

Any ideas?

craigbrass · 15-08-2007, 07:41 AM

No, I don't think this is possible. Random passwords are only used when a user submits a ticket but has no account.

logicway · 15-08-2007, 08:54 AM

It is possible if you apply this mod: click

PeteV · 15-08-2007, 03:03 PM

... we use hosted eSupport... oh well

Thanks.

PeteV · 15-08-2007, 03:04 PM

mod, can this be moved to Feature Requests then? Thanks.

**Jamie Edwards** · 10-12-2007, 12:44 AM

This is likely to feature in Version 4.

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craigbrass Offline Senior Member Posts: 5,063 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	15-08-2007, 07:41 AM No, I don't think this is possible. Random passwords are only used when a user submits a ticket but has no account. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

logicway Offline Member Posts: 62 Join Date: Jul 2006 eSupport	15-08-2007, 08:54 AM It is possible if you apply this mod: click

PeteV Offline Member Posts: 190 Join Date: Jul 2007 eSupport Hosted License phpinfo()	15-08-2007, 03:03 PM ... we use hosted eSupport... oh well Thanks. _____________________ PeteV eSupport hosted 3.11.01

PeteV Offline Member Posts: 190 Join Date: Jul 2007 eSupport Hosted License phpinfo()	15-08-2007, 03:04 PM mod, can this be moved to Feature Requests then? Thanks. _____________________ PeteV eSupport hosted 3.11.01