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Consideration Queue (V4) Feature requests in this forum are queued for consideration in Version 4 of the product line.
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| Member Posts: 50 Join Date: Aug 2006 | Knowledgebase -> Better article feedback -
19-12-2006, 09:44 PM
5 Stars is great but what about not helpful articles? Or a back end view of the votes? Or a scalable rating system? One suggestion would be two colors of stars Green and Red, Green would be postive feedback, and Red would be negative. So you would know a majority of people voted it not helpful. The next would be a rating scale that make sense to your organization, instead of a thumbs up and thumbs down, give them a scale of 1-5 or 1-10, or 1-100, or what ever you need. What about being able to see the hard core votes? 23 thumbs up, 10 thumbs down. |
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Kayako provides online help desk software and support solutions; enabling companies to improve their support and reduce costs.
Our three main products include: SupportSuite, eSupport and LiveResponse
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