Live chat -> System -> Record operator online hours

urevised · **Live chat -> System -> Record operator online hours -** 01-12-2006, 11:45 PM

It would be a great benefit to me and i'm sure a lot of other large hosting companies to record how many hours each operator spends online and any status changes that occur, i think this could be done by a simply report system posing it into a CSV file.

I would be willing to pay a small amount for this addon to be developed if anyone is interested.

I appreciate your help and i hope to hear from someone soon

Regards

Chris Priestland
www.urevised.com - Your Hosting Solution

ehoffman · 02-12-2006, 10:44 PM

I agree. I would like such a function. I would also pay for the custom module.

Perhaps Softair wants to take a stab at it...they are Kayako gurus!

Racked Hosting · 03-12-2006, 10:40 AM

That's something Ryan and Roger will have to first work on, I guess. Who knows, they might have already done their part of the job

urevised · 03-12-2006, 05:36 PM

I am glad you agree that it is a necessary function.

Is there any sort of documentation anywhere on how to program custom functions? I do have quite a bit of programming experience in PHP4 and 5 and MYSQL.

Any help appreciated.

ziaka · 03-12-2006, 05:50 PM

This would be something I could really use. Hope to see it in the future.

Racked Hosting · 03-12-2006, 06:15 PM

Quote:

Originally Posted by urevised

I am glad you agree that it is a necessary function.

Is there any sort of documentation anywhere on how to program custom functions? I do have quite a bit of programming experience in PHP4 and 5 and MYSQL.

Any help appreciated.

There's no API as of now but they are working on it.

urevised · 03-12-2006, 09:50 PM

Okay,

That's good news. Can't wait to see this implemented. I really think Kayako have the edge over other products on the market and i'm sure this feature will pull in a lot more.

Regards

fivestarhost · 24-11-2007, 11:36 PM

this will be very useful for us too.
anyone using it now or has a solution

joshuah · 01-03-2008, 12:18 PM

how is this going? any new feedback?

craigbrass · 01-03-2008, 03:13 PM

It is under consideration for V4 currently. It is yet to have Varun / Ryan (Lead PHP / Lead Desktop Programmers respectively) decide if it will make V4 or not.

**Jamie Edwards** · 03:31 PM

Quote:

Originally Posted by joshuah

how is this going? any new feedback?

Hi Joshua; it is in the Consideration queue until we decide whether or not to include it in the roadmap. An update to this thread will be made when this happens.

@Craig; it is any one of us, or a number of us who decide what features are roadmapped, and when.

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ehoffman Offline Member Posts: 200 Join Date: Dec 2005 SupportSuite Owned License	02-12-2006, 10:44 PM I agree. I would like such a function. I would also pay for the custom module. Perhaps Softair wants to take a stab at it...they are Kayako gurus! ------------- Eric Managing Partner EJH & Associates Latest Stable Support Suite Owned (with 7 domains)

Racked Hosting Offline Member Posts: 344 Join Date: Mar 2006 Location: Manipal SupportSuite Owned License	03-12-2006, 10:40 AM That's something Ryan and Roger will have to first work on, I guess. Who knows, they might have already done their part of the job Swaroop Hegde Director, Racked Hosting LLC

urevised Offline New Member Posts: 5 Join Date: Dec 2006	03-12-2006, 05:36 PM I am glad you agree that it is a necessary function. Is there any sort of documentation anywhere on how to program custom functions? I do have quite a bit of programming experience in PHP4 and 5 and MYSQL. Any help appreciated.

ziaka Offline Member Posts: 37 Join Date: Oct 2006	03-12-2006, 05:50 PM This would be something I could really use. Hope to see it in the future.

urevised Offline New Member Posts: 5 Join Date: Dec 2006	03-12-2006, 09:50 PM Okay, That's good news. Can't wait to see this implemented. I really think Kayako have the edge over other products on the market and i'm sure this feature will pull in a lot more. Regards

fivestarhost Offline Registered User Posts: 28 Join Date: Mar 2007 Location: Las Vegas SupportSuite Owned License	24-11-2007, 11:36 PM this will be very useful for us too. anyone using it now or has a solution

joshuah Offline Member Posts: 115 Join Date: Oct 2007 SupportSuite Owned License	01-03-2008, 12:18 PM how is this going? any new feedback?

craigbrass Offline Senior Member Posts: 4,986 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	01-03-2008, 03:13 PM It is under consideration for V4 currently. It is yet to have Varun / Ryan (Lead PHP / Lead Desktop Programmers respectively) decide if it will make V4 or not. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger