Owner blanking out when Department changes

ecornet · **Owner blanking out when Department changes -** 22-02-2008, 02:27 PM

I have 3 levels of tech support (all departments)
In the policies of the company the Level 1 agent is the staff who will interface with the client primarily. It is important that the staff who answers the call (or email) is the one who returns the solution or follow up questions.

If level 1 cannot deal with the issue, he would Release the ticket to level 2 or 3. Now if the Level1 clicks on Release, and changes department, the owner defaults to "unassigned". Is there a way to maintain the owner (that is not change the owner without manually selecting it)?

**Jamie Edwards** · 22-02-2008, 02:28 PM

Hi ecornet,

Unfortunatly not, but I agree this should be a preference. I have moved your thread into the consideration forum for features for inclusion in Version 4.

escire · 01-05-2008, 06:37 PM

I concur. This would be really nice to have.

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes	Rate This Thread
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode	Rate This Thread:

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Staff to Department pairings	NC Software	SupportSuite, eSupport and LiveResponse	4	31-01-2008 10:57 PM
how do I get an alert when a ticket is assigned to a new department	Rodney B	How do I?	3	22-09-2007 01:18 PM
Possible to set owner on department reassignment?	Corbets	How do I?	3	12-09-2007 10:12 AM
how to add a department in filter tickets view	Angurio	SupportSuite, eSupport and LiveResponse	1	18-01-2007 06:57 PM
Unique template group for each Department and to list the same in department list	sureshkumar.mr	SupportSuite, eSupport and LiveResponse	2	29-09-2006 02:06 PM

escire Offline New Member Posts: 5 Join Date: Apr 2008 Owned License	01-05-2008, 06:37 PM I concur. This would be really nice to have.