 |
Feature Requests Have a feature request for SupportSuite, eSupport and LiveResponse? Post in here.
 |
| | LinkBack | Thread Tools | Search this Thread | Rate Thread | Display Modes |
| ||||||||||||
|
|
| | LinkBack | Thread Tools | Search this Thread | Rate Thread | Display Modes |
(#1)
  |
| Senior Member Posts: 5,553 Join Date: Jun 2005 Location: Cumbria, UK | System -> Global recycle bin -
05-07-2007, 09:47 AM
Soft Delete in the db would be cool (ie just move it to a "Recycle Bin" table). Icon Headquarters - Its Elixir - Web2Messenger |
| |  |
|
(#2)
|
| Member  Posts: 387 Join Date: Jan 2007 Location: Orange County, CA |
05-07-2007, 01:55 PM
And to be clear (from my perspective at least) I'd like to see anything with a trash can icon (delete action) should be rolled in to this. Notes, contacts, kb articles, users etc. Rich Features I need asap: 1) Ticket search in the client portal! 2) Column display in client portal showing clients email address or name 3) Downloads by client (i.e. - each client has their own download area and can't see/touch downloads for any other client.) This would be on top of a "public" download area. 4) Integrated KB image uploads The ability for staff to upload images with a KB articles. Cheers! |
| | |
|
(#3)
|
| Operations Manager  Posts: 5,258 Join Date: Jan 2006 Location: United Kingdom |
11-12-2007, 04:38 PM
Turned this into a new request. -------------------------------------------------------------------
|
| | |
|
(#4)
|
| Member Posts: 33 Join Date: Dec 2007 Location: Vianen - The Netherlands |
25-01-2008, 03:23 PM
Seems like a very very very good feature! |
| | |
|
(#5)
|
| Senior Member Posts: 5,553 Join Date: Jun 2005 Location: Cumbria, UK |
25-01-2008, 04:57 PM
Its one of the things most companies would need so they could restore in the event of a malicious staff member or accidental delete! Icon Headquarters - Its Elixir - Web2Messenger |
| | |
|
(#6)
|
| Member  Posts: 69 Join Date: May 2007 Location: UK |
21-02-2008, 11:05 AM
Sounds good  ---------------------- Leapfrog Computers LTD http://www.leapfrogcomputers.co.uk Kayako Modification and Design | Website Design and Development | Hosting and Domain Registration |
| | |
|
(#7)
|
| Member  Posts: 1,308 Join Date: Apr 2007 Location: Toronto Canada |
21-02-2008, 11:45 AM
I likeeeeee.... |
| | |
|
(#8)
|
| New Member Posts: 8 Join Date: May 2008 |
19-06-2008, 04:30 PM
In the mean time you can add an option to restrict delete permissions: Steps for Suggested Use Case: 1) login to admin cp 2) go to staff>manage groups 3) select group to change permissions 4) go to 'knowledgbase' section 5) select "no" for new section New Permission item under Knowlegebase Section: 'Delete Articles o yes o no The effect of restricting deletion is that the article delete option would return a friendly message is a restricted user attempted to delete one or more articles. "Unable to delete this article. You do not have permission to delete knowledgebase articles. Please contact your administrator." Currently there is only ONE permission setting for kb articles: "Can View Knowledgebase Tab o yes o no" Jamie - You "turned this into new request" in November 2007, does that mean it will be implemented soon? Thanks! Greg |
| | |
|
(#9)
|
| Operations Manager Posts: 5,258 Join Date: Jan 2006 Location: United Kingdom |
19-06-2008, 06:31 PM
Hi Greg, No, it doesn't. It was paced in the consideration queue for Version 4 (the next major iteration of our product line); it will not be implemented in the 3.0.0 line. -------------------------------------------------------------------
|
| | |
|
(#10)
|
| Operations Manager Posts: 5,258 Join Date: Jan 2006 Location: United Kingdom | Ticketing Recycle bin -
18-08-2008, 07:36 PM
Quote:
-------------------------------------------------------------------
| |
| | |
|
(#11)
|
| Operations Manager Posts: 5,258 Join Date: Jan 2006 Location: United Kingdom |
19-08-2008, 10:44 PM
Will be implemented in Version 4. -------------------------------------------------------------------
|
| | |
|
(#12)
|
| Member Posts: 203 Join Date: Jul 2007 |
09-09-2008, 06:41 PM
For tickets, we have a Trash or Dumpster department, accessible only to Administrators, to which we "delete" (move) our tickets. This is not foolproof, but allows us to retrieve accidentally deleted tickets without compromising "security". Well, this used to work in the past. We generally do not delete tickets, so I am not sure that this would still work. ... just an idea... PeteV eSupport hosted 3.11.01 |
| | |
|
| Thread Tools | Search this Thread |
| Display Modes | Rate This Thread |
| |
Similar Threads | ||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| Communication via system only, not emails. Question. | partsbuffet | SupportSuite, eSupport and LiveResponse | 1 | 26-06-2008 03:37 PM |
| Migrating from another ticket system... few questions about Kayako & differences. | bruinbear714 | Presales Questions | 1 | 24-12-2007 02:49 PM |
| System -> Much more robust audit trailing (i.e. global logging, configurable) | abfm | Will Implement (V4) | 22 | 16-12-2007 11:52 PM |
Linear Mode
