System/UI -> Automatic login link

Mikie · **System/UI -> Automatic login link -** 18-10-2006, 11:18 PM

So after waiting for this feature to become a reality, after waiting all year for it to be included, its still not in the latest version? Is that correct. The link maybe there but howabout the auto login to the ticket system once a user clicks on the link? Why has it taken 10months to add a feature that existed in the v2 release and been requested upteen times and been ignored?

netFusion · 19-10-2006, 03:59 AM

I think you are correct. There are several features from v2 that we have been waiting for which are missing from v3 for over a year.

From what I can see, customers are requesting them over and over via the forums and in FlySpray, but I don't think the Kayako developers are building their features back into v3 based on the popularity of the publicly posted requests.

Varun has said that the features being built back into v3 are the ones requested by customers, but I haven't found that request system yet. Does anyone know where it is? Or have you had success in getting functionality that was available in v2 added back into v3?

Thanks!

Mikie · 19-10-2006, 04:12 AM

Quite frankly, i getting sick and tired of waiting. We are still at v2 and paying for both versions and cannot use v3 because of it not to mention the other missing features promised. So we continue to use v2 and wait. Waiting for how much longer? It already been 10months, but thats a rough estimate, more like a year.

What is the holdup?

netFusion · 19-10-2006, 04:25 AM

I know where you are coming from. I feel your pain... Really, I do! My production system is still on v2 as well...

There are about 4 or 5 functionality items in v2 that my clients use every day. If Kayako could get those put back into v3, I would be willing to make the switch. All of the items are on the client interface. But my observation is that Kayako's main focus with v3, over the past year, has been more toward Staff centric functionality instead of focusing on Client functionality.

I just let my second 6 month period of upgrade maintenance expire. I think I will wait to send more money when I can actually make the switch to v3...

Mikie · 19-10-2006, 04:34 AM

I doubt they will put those features back in based on the postings of two blundering idiots. H*E*L*L, they've had a year to do it. But thats my guess. As i see it, they do what they want just like all the others who run flyspray and all those other bug reporting programs. You pay good money to support them, even paying extra just to continue using the software and what do you get in return? They pick and choose what they want to include, when they feel like it, if they feel like it. Unbelievable.

Neil-UKWSD · 19-10-2006, 08:33 AM

I have also been asking Varun to re-add the auto login, we have used the hack posted elsewhere on the forum which didn;t initially work withou doing some tweaking.

I have it working for our setup but it is by no means an ideal solution and would like to se this added back into v3 propperly.

@ netFusion:
What are the 4-5 functionality items your clients use every day that are missing from v3, please just add the list here?

Racked Hosting · 25-10-2006, 03:44 AM

I think the hack works great now. I checked it out only recently and it worked without any further modification.

Mikie · 03:46 AM

Quote:

Originally Posted by Racked Hosting

I think the hack works great now. I checked it out only recently and it worked without any further modification.

Where is this so called "WORKING HACK" located?

And Mr Shoor, ** BUMP **

By the way Mr Shoor, the features you included here, Kayako SupportSuite v3.04.10 Stable Build in the latest version, are a complete waste!!Most people, will never need these additional gimmicks as you have clearly posted with pretty images. What we need are the function of v2 incorportated into the latest version that have been promised for a whole year, or longer. Stop adding useless features and bloating your software even futher. It wont get you more customers i can assure you.

Racked Hosting · 28-10-2006, 07:32 AM

I see you have posted in that very thread where the hack is attached

**Jamie Edwards** · 09-08-2007, 10:43 PM

Bump, because I targeted this for Version 3.

NickMPN · 08-09-2007, 08:17 PM

This would definitely be a very useful feature.

Coastie · 26-09-2007, 06:49 PM

I am also still on v2 because of the lack of this feature in v3.
I purchased a v3 subscription and did not use it because this feature was missing. Varun has said time and time again, this will be built into future builds and here we are 9+ builds later and we are still waiting.

supportskins · 26-09-2007, 07:17 PM

Quote:

Originally Posted by Coastie

I am also still on v2 because of the lack of this feature in v3.
I purchased a v3 subscription and did not use it because this feature was missing. Varun has said time and time again, this will be built into future builds and here we are 9+ builds later and we are still waiting.

There is a mod from SoftAir which allows you to do this in v3, you might want to look into it.

Mikie · 29-09-2007, 05:46 PM

Quote:

Originally Posted by supportskins

There is a mod from SoftAir which allows you to do this in v3, you might want to look into it.

Doesnt work. I have stated this a million times. That hack does not work!!!!

Carl Silver · 06-12-2007, 04:00 PM

Quote:

Originally Posted by Jamie Edwards

Bump, because I targeted this for Version 3.

Cool. I would like to see this in v3 & 4

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Mikie Offline Member Posts: 153 Join Date: Jan 2004	19-10-2006, 04:12 AM Quite frankly, i getting sick and tired of waiting. We are still at v2 and paying for both versions and cannot use v3 because of it not to mention the other missing features promised. So we continue to use v2 and wait. Waiting for how much longer? It already been 10months, but thats a rough estimate, more like a year. What is the holdup?

Racked Hosting Offline Member Posts: 344 Join Date: Mar 2006 Location: Manipal SupportSuite Owned License	25-10-2006, 03:44 AM I think the hack works great now. I checked it out only recently and it worked without any further modification. Swaroop Hegde Director, Racked Hosting LLC

Racked Hosting Offline Member Posts: 344 Join Date: Mar 2006 Location: Manipal SupportSuite Owned License	28-10-2006, 07:32 AM I see you have posted in that very thread where the hack is attached Swaroop Hegde Director, Racked Hosting LLC

NickMPN Offline New Member Posts: 25 Join Date: May 2005	08-09-2007, 08:17 PM This would definitely be a very useful feature.

Coastie Offline Member Posts: 107 Join Date: Mar 2004	26-09-2007, 06:49 PM I am also still on v2 because of the lack of this feature in v3. I purchased a v3 subscription and did not use it because this feature was missing. Varun has said time and time again, this will be built into future builds and here we are 9+ builds later and we are still waiting.