Tickets -> Ability to link tickets together in some way

rrnworks

A way to group or link 'similar' tickets together (parent / child relationship) as opposed to merge. Or is there another suggested method to accomplish the same goal?

An example for use would be to link all tickets related to one problem but require individual responses. Another example would be for a project that has one master ticket but many subtask tickets.

Thanks!
Chris

PeteV · 17-09-2007, 06:04 AM

We have a similar situation, where a project spins off into different sub-tasks.

Similarly, it would be neat to be able to hyperlink different Tickets together (for example, See Also).

supportskins · 17-09-2007, 07:15 AM

I do not believe this is possible in the existing version. You can post a feature request for the same under the Feature Request section of the forums.

PeteV · 17-09-2007, 03:15 PM

Also, a copy / duplicate / clone Ticket feature would be nice, when a single Ticket submission actually contains multiple Tickets, or when a Ticket branches off.

Biek · 14-05-2008, 06:32 AM

I would very much like to see this function implemented too.

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PeteV Offline Member Posts: 190 Join Date: Jul 2007 eSupport Hosted License phpinfo()	17-09-2007, 06:04 AM We have a similar situation, where a project spins off into different sub-tasks. Similarly, it would be neat to be able to hyperlink different Tickets together (for example, See Also). _____________________ PeteV eSupport hosted 3.11.01

PeteV Offline Member Posts: 190 Join Date: Jul 2007 eSupport Hosted License phpinfo()	17-09-2007, 03:15 PM Also, a copy / duplicate / clone Ticket feature would be nice, when a single Ticket submission actually contains multiple Tickets, or when a Ticket branches off. _____________________ PeteV eSupport hosted 3.11.01

Biek Offline New Member Posts: 5 Join Date: Apr 2008 Location: The Netherlands SupportSuite Hosted License	14-05-2008, 06:32 AM I would very much like to see this function implemented too. Best regards, Lambiek Engelaar Quipment BV