Tickets -> Merge better merge with more options (i.e. what to override, what not to)

PeteV · _____________________ PeteV eSupport hosted 3.11.01

Currently, the Merge function for Tickets seems to be rather unpredictable / non-intuitive. We have not been able to figure it out yet.

When merging two Tickets, it is not quite clear which Ticket properties will appear in the merged Ticket, and whether there is anyway to choose this.

For example, the usually are not able to retain our custom fields.

And we have not been able to figure out if the Ticket properties are taken from the older or from the newer Ticket (or whether some other factor is important).

I am not quite sure how you would be able to handle this better when a conflict arises, but let me know if you need inspiration from me.

craigbrass · 23-08-2007, 09:18 AM

A detailed description of how you think it should work would be handy Pete.

**Jamie Edwards** · 16-10-2007, 08:28 PM

Targeted for V4.

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craigbrass Offline Senior Member Posts: 4,986 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	23-08-2007, 09:18 AM A detailed description of how you think it should work would be handy Pete. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Jamie Edwards Offline Operations Manager Posts: 4,341 Join Date: Jan 2006 Location: UK SupportSuite Owned License phpinfo()	16-10-2007, 08:28 PM Targeted for V4. Jamie Edwards (jamie.edwards ]at[ kayako.com) ------------------------------------------------------------------- New to the forum? New user's guide here. Submit bug reports here. Submit support tickets via the members area. Submit sales queries either via live chat or via e-mail. There is no official ETA on Version 4.