Tickets -> Move ticket reply from one ticket to another

[Jamie Edwards]

Split from [FR] (Power) Options for Tickets

When a client replies to a wrong ticket, we would like to move this ticket-post to another ticket. This "other ticket" must be browsable. The client should (optionally) be informed by an auto-responder that they replied to a wrong ticket.

[arogers@schoolp]

I think that would be a useful feature too. I think a good spot to add this would be near the little icons where you can edit a post etc.

An Action button there to do the follwoing would be ideal:

1. Move that post to another ticket number

2. Create a new ticket from that post
- Would need the option of changing the subject line as well so that when the new ticket gets emailed to the client who requested it it has an appropriate subject line and an appropriate description in the helpdesk itself.

Andrew

[richm]

I'll second that! And Andrew's #2 point would be a key factor.

Rich