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Consideration Queue (V4) Feature requests in this forum are queued for consideration in Version 4 of the product line.
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(#1)
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| Member | Tickets -> Predefined Replies -> Permissions -
11-12-2007, 08:42 AM
Hey guys - Is it possible to limit predefined replies, either by department or staff group? I want our customer service group to have one group of responses and our communications department to have another. Currently I simply have different categories, but that's not an ideal solution. Thanks! Lance |
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(#2)
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| Operations Manager  |
11-12-2007, 08:51 AM
Hi Lance, I am afraid this isn't possible. I think this would be good functionality, so I have moved it into the Feature Requests forum. -------------------------------------------------------------------
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Our three main products include: SupportSuite, eSupport and LiveResponse
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