Tickets Tickets -> UI -> Better placement of reply-with-quote button - Kayako

kumann

All,

Kayako has the "Post Reply" Quote pull-down, offering either "Quote Client Posts" or "Quote All Posts".

Question:
Is there a way by which we can have a "Quote Most Recent Client Post" option ?.

Regards
kumann

**Jamie Edwards** · 09-05-2007, 10:26 AM

At present there is not, but I moved your thread to the Feature Requests forum

craigbrass · 09-05-2007, 10:44 AM

I must agree with this feature request. All the forums support it and I see a lot of other custom built help desks have it now.

It would be handy if you could choose to highlight just a bit of a previous post too. This way if the client has asked many questions, you can separate each point with a quote and an answer under it.

richm · 09-05-2007, 02:03 PM

I'd like to see this one as well. Really like the last suggestion by craigbrass

> It would be handy if you could choose to highlight just a bit of a previous post too

Great idea!

Rich

**bear** · 09-05-2007, 04:27 PM

In the upper right corner of each post is a small blue icon. That will quote the post, or is it something else you're asking for here?

esupport_quote_post.jpg

richm · 09-05-2007, 05:01 PM

Thanks Bear!

I had missed that one! That works good enough for me.

Rich

craigbrass · 09-05-2007, 05:01 PM

I feel dumb now lol. Didn't know that was there. Would be nice if it showed quoted tickets like in IPB / VB though in the ticket view on the client side.

**Jamie Edwards** · 17-12-2007, 01:14 AM

Naturally, UI flaws will be corrected if not overhauled in Version 4.

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kumann Offline New Member Posts: 8 Join Date: Jun 2006	Tickets -> UI -> Better placement of reply-with-quote button - 09-05-2007, 10:23 AM All, Kayako has the "Post Reply" Quote pull-down, offering either "Quote Client Posts" or "Quote All Posts". Question: Is there a way by which we can have a "Quote Most Recent Client Post" option ?. Regards kumann

bear Offline Community Moderator Posts: 713 Join Date: Jan 2005	09-05-2007, 04:27 PM In the upper right corner of each post is a small blue icon. That will quote the post, or is it something else you're asking for here? esupport_quote_post.jpg ...read me...

craigbrass Offline Senior Member Posts: 5,930 Join Date: Jun 2005 Location: Cumbria, UK	09-05-2007, 05:01 PM I feel dumb now lol. Didn't know that was there. Would be nice if it showed quoted tickets like in IPB / VB though in the ticket view on the client side. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger