Tree list node count doesn't take into effect the view filter

NC Software

I have one ticket in my {department}/Open folder yet the tree/contents list on the left has a count of 4. It appears that this counter is not taking into account the current view filter but instead is totally ALL tickets in this folder.

**Jamie Edwards** · 19-02-2008, 11:42 PM

Hi Neal,

This is working as designed; the count here represents all of the tickets in the dept->status at the time. The same ticket tree is generated for all staff users, for performance reasons as it is very expensive to generate on every page load.

However, I agree it is unintuitive in this respect and I'll point Varun to this thread and see if we can change the system design or at least offer an option to change things.

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes	Rate This Thread
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode	Rate This Thread:

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Filter to Show Ticket Count	vidmaster99	How do I?	0	06-11-2007 06:14 AM
Ticket list & Ticket view -> Show user's group (user group)	richm	Consideration Queue (V3)	4	26-10-2007 01:28 AM
Knowledgebase view count questions	Intrepid_Soul	SupportSuite, eSupport and LiveResponse	0	14-12-2006 06:58 PM

NC Software Offline Member Posts: 435 Join Date: Dec 2005 Location: Sitting SupportSuite Owned License	Tree list node count doesn't take into effect the view filter - 19-02-2008, 09:59 PM I have one ticket in my {department}/Open folder yet the tree/contents list on the left has a count of 4. It appears that this counter is not taking into account the current view filter but instead is totally ALL tickets in this folder. Neal Culiner NC Software, Inc.