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Consideration Queue (V4) Feature requests in this forum are queued for consideration in Version 4 of the product line.
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(#1)
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| Member  Posts: 434 Join Date: Dec 2005 Location: Sitting SupportSuite Owned License | Users -> Preferences -> Specify HTML or plaintext e-mail preference -
02-10-2006, 04:50 PM
I have HTML tickets turned back on with 3.04. However, if I have a user that is having problems receiving my e-mail, I'd like a bit (checkbox) "Do not use HTML with this ticket" or something to that affect. It allows me to keep HTML turned on for the rest of my users, but if I have a yahoo user, for example, I can disable HTML for this ticket correspondence only. |
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(#2)
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| Operations Manager  |
09-08-2007, 10:13 PM
I reworded your feature request so that this preference is a user account property that the user can specify when registering (or editing options) or can be changed by staff. -------------------------------------------------------------------
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Kayako provides online help desk software and support solutions; enabling companies to improve their support and reduce costs.
Our three main products include: SupportSuite, eSupport and LiveResponse
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