Users Disable register success email

rodionos · **Disable register success email -** 12-01-2008, 08:46 PM

Greetings,

I have found an article on this forum on how to modify 'register success email'. How can I actually disable notification for users that were added by staff manually?

Thank you,

Sergei

supportskins · 13-01-2008, 09:10 AM

I do not believe this is possible at the moment.

**Jamie Edwards** · 13-01-2008, 12:27 PM

Hi Sergei,

Unfortunately this isn't possible, but we will try and get it added to a future Version 3 build (and have moved your thread as such).

rodionos · 13-01-2008, 05:21 PM

I come from a world where s/w features get implemented in 2 years, on average. Any thoughts on how fast is Kayako with customer requirements? I am also curious what will happen if I delete all the text from the template 'register success email'? Will it stop running for all users (incl. self-registered)?

**Jamie Edwards** · 13-01-2008, 05:26 PM

Hi rodionos,

I am afraid to say we aren't as fast as we'd like to be, but we are picking up pace. Certainly you will not need to wait more than a few months for this to be added.

PeteV · 14-01-2008, 04:03 PM

If I understood your problem correctly, then there might be a workaround for you (we use it):

When Staff adds a User, the User receives a success e-mail message. eSupport cannot stop this, currently.

However, we add Users with an e-mail address that is "dead" and secure. For example: some_imaginary_user@ourcompany.com. The success e-mail (with the password?) is sent to that e-mail address, but not to the user. We then modify the e-mail address to what it should be. The user will never receive the success e-mail message.

Be aware that you should not pick an e-mail address that might exist, or that might somehow be forwarded to a catch-all e-mail account. You do not want the password to get into the wrong hands.

I hope that this helps.

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rodionos Offline New Member Posts: 2 Join Date: Jan 2008	Disable register success email - 12-01-2008, 08:46 PM Greetings, I have found an article on this forum on how to modify 'register success email'. How can I actually disable notification for users that were added by staff manually? Thank you, Sergei

supportskins Offline Senior Member Posts: 3,569 Join Date: Aug 2006 Location: Mumbai, India	13-01-2008, 09:10 AM I do not believe this is possible at the moment. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

rodionos Offline New Member Posts: 2 Join Date: Jan 2008	13-01-2008, 05:21 PM I come from a world where s/w features get implemented in 2 years, on average. Any thoughts on how fast is Kayako with customer requirements? I am also curious what will happen if I delete all the text from the template 'register success email'? Will it stop running for all users (incl. self-registered)?