Live Chat Invisible status

bmartindcs · **Invisible status -** 15-10-2007, 03:57 AM

I need to be able to login to the livereponse winapp, but be "invisible" as far as a livesupport status goes. It would be really useful if there was a "invisible" option in the drop down list for "Status".

Example of this being useful: I am the manager, and dont want to field livesupport calls directly. Or if I want to login after hours etc, I dont want to start getting bombed with chat requests.

Is this possible?

**Digital Mayhem** · 15-10-2007, 04:55 AM

there is no "Invisible" mode but you can just set your status as Offline.

supportskins · 15-10-2007, 06:03 AM

You can use the Visitor Tracking code for Live Support which will not display the Live Support status on the webpage making it invisible.

craigbrass · 15-10-2007, 09:34 AM

An invisible status should be added tho so visitor tracking only is possible without appearing online.

Siora · 15-10-2007, 11:53 AM

Quote:

Originally Posted by craigbrass

An invisible status should be added tho so visitor tracking only is possible without appearing online.

I agree. And to add to that being invisible would still allow you to proactively chat whereas being "offline" does not allow this.

**bear** · 15-10-2007, 12:31 PM

Quote:

Originally Posted by Digital Mayham

there is no "Invisible" mode but you can just set your status as Offline.

Setting as offline also doesn't show active visitors in the tray app, nor will it show you who's visiting if you open it. It disconnects you completely.

I have no use for an invisible mode, but can understand the need for it. Should be invisible to visitors and (optionally) to other staff, though.

supportskins · 15-10-2007, 01:38 PM

There are a couple of ways to do this:
1) Using the Tag Generator, generate a "Text Link" code with the Staff Online/Offline Text description set as:

Code:

<font color="white">.</font>

Assuming your page background is set as white, this would "act" as transparent.

2) Create a custom LiveSupport status image 1x1 pixel in size and replace it with your existing LiveSupport status images. This would be advisable only if you do not already use the HTML buttons to display Live Support status on your website.

craigbrass · 15-10-2007, 02:14 PM

I know there are ways to do this but having it as a feature for V4 would be cool...

supportskins · 15-10-2007, 03:26 PM

Quote:

Originally Posted by craigbrass

I know there are ways to do this but having it as a feature for V4 would be cool...

That I agree

**bear** · 15-10-2007, 03:46 PM

Quote:

Originally Posted by supportskins

There are a couple of ways to do this:
1) Using the Tag Generator, generate a "Text Link" code with the Staff Online/Offline Text description set as:

Code:

<font color="white">.</font>

Assuming your page background is set as white, this would "act" as transparent.

2) Create a custom LiveSupport status image 1x1 pixel in size and replace it with your existing LiveSupport status images. This would be advisable only if you do not already use the HTML buttons to display Live Support status on your website.

Both of these suggested methods would affect all agents, not just him, unfortunately. If I read his request correctly, he wants the normal behavior for all agents except himself, something I don't believe to be achievable.

supportskins · 15-10-2007, 04:10 PM

Quote:

Originally Posted by bear

Both of these suggested methods would affect all agents, not just him, unfortunately. If I read his request correctly, he wants the normal behavior for all agents except himself, something I don't believe to be achievable.

Yes you are right, I misread his query.

**Jamie Edwards** · 15-10-2007, 04:33 PM

Moved this into the feature requests forum.

**Jamie Edwards** · 20-08-2008, 11:18 AM

Will implement in V4.

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Digital Mayhem Offline Community Moderator Posts: 855 Join Date: May 2005 Location: Henderson, Nevada	15-10-2007, 04:55 AM there is no "Invisible" mode but you can just set your status as Offline. Steve Digital Mayhem, Inc. AIM: Steve.Lawrence@Digital-Mayhem.com MSN: Steve.Lawrence@Digital-Mayhem.com GTALK: Steve.Lawrence@Digital-Mayhem.com YAHOO: DigitalMayhem_Steve SKYPE: DigitalMayhem_Steve I'm Important

supportskins Offline Senior Member Posts: 3,566 Join Date: Aug 2006 Location: Mumbai, India	15-10-2007, 06:03 AM You can use the Visitor Tracking code for Live Support which will not display the Live Support status on the webpage making it invisible. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

craigbrass Online Senior Member Posts: 5,394 Join Date: Jun 2005 Location: Cumbria, UK	15-10-2007, 09:34 AM An invisible status should be added tho so visitor tracking only is possible without appearing online. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

craigbrass Online Senior Member Posts: 5,394 Join Date: Jun 2005 Location: Cumbria, UK	15-10-2007, 02:14 PM I know there are ways to do this but having it as a feature for V4 would be cool... Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Jamie Edwards Online Operations Manager Posts: 5,122 Join Date: Jan 2006 Location: United Kingdom	20-08-2008, 11:18 AM Will implement in V4. Jamie Edwards (jamie.edwards ]at[ kayako.com) ------------------------------------------------------------------- New to the forum? New user's guide here. Submit bug reports here. Submit support tickets via the members area. Submit sales queries either via live chat or via e-mail. There is no official ETA on Version 4.