System -> Absolute support for SSL/Non-SSL pages

[yitc]

Hi Varun,

Can you please start implementing code so eSupport/eSuite can be accessed via both http:// or https://

At this time you can only support one or the other not both which is a pain for people who want to use the normal site mostly and only use use the https:// when entering things like password and other sensitive information.

At this time most people who use my esupport have the site bookmarked as well its on my litrature but if I swap to SSL the old http:// stops working correctly.

Other software I use can handle both and after trying we found the problem to be with the html code that espport is generating as the html code directly refereces http://*site or http://*site instead of just *site

Hope you can get this going as it will be a great to have this ssl functionality, keep up the good work.

[MisterPopularity]

i second this!

[Varun Shoor]

I will see what I can do, You want this functionality for just Client Support Center or all over?

Regards,

Varun Shoor

[bennyDK]

It would be really cool if you could use http for client area and https for staff and admin.

/bennyDK

[yitc]

Yes please, both user and staff areas to be able to be access via either http:// or https:// .

Regards, Chris

[eMax]

I'm bumping this since ticket submissions and client/admin area should always be under SSL but there should be no reason why the knowledgebase needs to stay under SSL.

I fact it slows it down. This system needs to support this!

[MisterPopularity]

live chat needs to be under SSL too. I dont want my customers giving us credit card information under NON secure environments.

It would be easy to remove the "http://" from the core and just parse the subdomain.domain.tld in the URL variables and let the browser handle the rest.

[tmarshburn]

We always use the https protocol with our applications so that all confidential information is encrypted in transit. Is this possible to add the LiveSupport (Hosted v.3) code to an HTTPS site?

We are using the Hosted version of SupportSuite v3 and when I changed the LiveSupport url to use https, it stops working. Do you know what url we can use for LiveSupport that has https?

[alansp]

This is a must! Great request guys!

[mrcbrown]

When I sign-up for the software, do I need to specify https:// to be able to use SSL? or will the http://www.mydomain.com/ cover both SSL/Non-SSL connections? (aka whichever I choose).

Hoping someone can answer here vs. me having to open another ticket and nag support Just got my activation today, just don't want to generate a key and lock myself into non-ssl or ssl only, as many have said in this thread, it'd be nice to have it both ways. Any info is appriciated.

[MisterPopularity]

well not only during sales and checkout, but I want my visitors chatting over SSL at all times because I might ask for sensitive account information, credit card numbers, etc.

[lepa]

I third that - need https support - now we end up turning off livesupport on https pages - and it is at those time (like during checkout) - when the customer is on the https that they may have a question or two.

[manolodf]

It would be an incredibly useful tool for me as well. My main issue is the liveresponse icon causes errors for customers when they get to https after they add to cart, and if liveresponse only ran in https full time, or knew how to switch it would be great.

[B00MER]

Its pretty lame of kayako, not to support https for html integration, do they think everyone uses just http for their sites?!!? Defeats the purpose of even having an integration method.

Personally I consider this a BUG, as running the entire support over https is NOT a solution!!! It's a band-aid. Fix the problem kayako!

[B00MER]

Scenerio, kayako installed under subdir /support/ off public_html

Edit modules/livesupport/visitor_htmlcode.php

Locate:

PHP Code:

ob_start(); 


BEFORE this line add:

PHP Code:

$_SWIFT["swiftpath"] = "/support/"; 


Next locate:

PHP Code:

$proactivetmpl = $template->displayTemplate("proactivechatdiv"); 


Change this line to:

PHP Code:

$proactivetmpl = eregi_replace('http://www.yourdomain.com/support/',"/support/",$template->displayTemplate("proactivechatdiv")); 


Next locate:

PHP Code:

document.write("<?php echo addslashes(str_replace("\n", "", str_replace("\r\n", "\n",$template->displayTemplate("chatimage")))); ?>");

Change this line to:

PHP Code:

document.write("<?php echo addslashes(str_replace("\n", "", str_replace("\r\n", "\n",eregi_replace('http://www.yourdomain.com/support/',"/support/",$template->displayTemplate("chatimage"))))); ?>");

Also be sure you are using https within the JS include statement that you've pasted anywhere:

<!-- Begin SupportSuite Javascript Code -->
<script language="javascript" src="https://www.yourdomain.com/support/visitor/index.php?_m=livesupport&_a=htmlcode"></script>
<!-- End SupportSuite Javascript Code -->

This should cause the JS to load over HTTPS, and any subsequent image requests from within visitor_htmlcode.php that the above script src includes to be rewritten to just /support/ instead of http://www.yourdomain.com/support/ making the Mixed HTTP/HTTPS errors disappear.

NOTE, obviously your going to want to change www.yourdomain.com and support to your relative kayako installation domain and directory.

Hope this helps anyone out, until Kayako can come up with a better out of box resolution.