Tickets E-mails -> Link to ticket according to whether submitted via WHMCS etc

craigbrass

If a ticket is submitted via ModernBill or WHMCS, the link in the email should be linking to the ticket inside ModernBill or WHMCS.

PHP Guru · 27-11-2007, 03:35 PM

Tip: Just have to add check ismodernbill or iswhmcs enabled for template while sending autoresponder with ticket link and send as required.

Not much difficult to add this feature. Isn't it?

craigbrass · 27-11-2007, 03:36 PM

I know you can do it but I think it should be in by default. Remember, some users arn't as skilled as we are.

PHP Guru · 27-11-2007, 03:48 PM

Carig, I added this tip for development team, not for users

. I just want to help them so that they implement this ASAP

.

craigbrass · 27-11-2007, 03:55 PM

Oh yea, just re-read!

There are a number of small tweaks that have been requested but never implemented...

fivestarhost · 27-11-2007, 05:00 PM

Quote:

Originally Posted by PHP Guru

Tip: Just have to add check ismodernbill or iswhmcs enabled for template while sending autoresponder with ticket link and send as required.

Not much difficult to add this feature. Isn't it?

how you do this?

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craigbrass Offline Senior Member Posts: 5,394 Join Date: Jun 2005 Location: Cumbria, UK	E-mails -> Link to ticket according to whether submitted via WHMCS etc - 27-11-2007, 03:28 PM If a ticket is submitted via ModernBill or WHMCS, the link in the email should be linking to the ticket inside ModernBill or WHMCS. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

PHP Guru Offline New Member Posts: 9 Join Date: Nov 2007	27-11-2007, 03:35 PM Tip: Just have to add check ismodernbill or iswhmcs enabled for template while sending autoresponder with ticket link and send as required. Not much difficult to add this feature. Isn't it?

craigbrass Offline Senior Member Posts: 5,394 Join Date: Jun 2005 Location: Cumbria, UK	27-11-2007, 03:36 PM I know you can do it but I think it should be in by default. Remember, some users arn't as skilled as we are. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

PHP Guru Offline New Member Posts: 9 Join Date: Nov 2007	27-11-2007, 03:48 PM Carig, I added this tip for development team, not for users . I just want to help them so that they implement this ASAP .

craigbrass Offline Senior Member Posts: 5,394 Join Date: Jun 2005 Location: Cumbria, UK	27-11-2007, 03:55 PM Oh yea, just re-read! There are a number of small tweaks that have been requested but never implemented... Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger