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NC Software Offline
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Add a SALUTATION field (drop down) for submitting tickets, registration, etc. - 25-09-2008, 04:52 PM

Hello,

We like to show courtesy and respect to our customers and address them by Mr./Ms./Dr., etc. Obviously with some names we can't determine how to address them. Please consider adding a Salutation field in the "General Info" section of a new ticket submission and/or registration so we can see how they wish to be addressed. Options should include "blank" and all of the available salutions we normally see.


Neal Culiner
NC Software, Inc.
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Casey Rousseau Offline
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25-09-2008, 06:37 PM

As someone with a name that does not indicate my gender, I wholeheartedly support this idea. Good one, Neal


Casey Rousseau
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Jamie Edwards Offline
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25-09-2008, 07:06 PM

Likewise


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craigbrass Offline
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25-09-2008, 09:34 PM

+1 for this.


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