Tickets -> Searching CSI -> Client side ticket search

robertofl · **CSI -> Client side ticket search -** 05-09-2007, 07:48 PM

Hi there!

A ticket search by ID box in Support Center's home page would be an essential feature for future SupportSuite/eSupport releases. If a user has many requests, open or closed, it's annoying searching for them in the "View tickets" page.

Yours sincerely,

Roberto Ferreira
Indaiatuba, São Paulo, Brasil

supportskins · 05-09-2007, 09:33 PM

It can be a useful feature if a user has created numerous tickets which are paginated

craigbrass · 06-09-2007, 08:58 AM

I think client side ticket search would be more useful.

**Jamie Edwards** · 07-09-2007, 12:28 AM

I agree that this is a useful feature and should be an extension on the planned client side ticket search functionality.

thrushwolf · 07-09-2007, 06:05 PM

Yes PLEASE. I have to deal with multiple ISPs who generate a lot of tickets per day and when they need to reference a ticket or find a certain ticket, browsing through huge lists is not acceptable.
I really hope this feature gets implemented soon

**Jamie Edwards** · 13-02-2008, 11:30 AM

Will be implemented in Version 4.

joshuah · 15-04-2008, 04:13 AM

excellent, just a question though when you say will be implemented in v4 does this mean the initial release of v4 or any build up to v5?

**Jamie Edwards** · 15-04-2008, 08:32 AM

It means the initial release, in this case

bradpirtle · **Customer can search thier old tickets? -** 23-06-2008, 07:20 PM

It would be great for a customer logged in to SupportSuite to be able to search thier old tickets (closed but open as well). A customer that submits similar issues over time would want to find and see the history of something similar that they submitted in the past.

Ideally when viewing thier ticket list (logged in of course), the "Search" box pulldown (which just says "knowledgebase" and "entire support site") would have the choice of "tickets". This of course would mean only thier own tickets.

This would be extremely valuable if someone had a rich history of submitting tickets and wanted to find an old ticket.

supportskins · 23-06-2008, 07:23 PM

Seems like a good feature. I do not think Kayako will have to do a lot of coding to add this feature.

NexDog · **User Searchable Tickets -** 28-07-2008, 11:03 AM

We have some needy clients with 100 tickets. Clients want to be able to search their tickets. Please.

**Jamie Edwards** · 28-07-2008, 05:19 PM

This is a duplicate request, and one we will be implementing in Version 4 of our product line. Please see: CSI -> Client side ticket search

NexDog · 28-07-2008, 11:31 PM

Fantastic.

Xavi · **Ticket search in the client portal -** 31-07-2008, 10:52 AM

Hi,

For the next release, I wish to have a "Ticket search in the client portal".

Can you considerate it?

many thank's,

Xavier.

**Jamie Edwards** · 31-07-2008, 12:55 PM

This is a duplicate request. Please see: CSI -> Client side ticket search

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robertofl Offline New Member Posts: 3 Join Date: Dec 2006	CSI -> Client side ticket search - 05-09-2007, 07:48 PM Hi there! A ticket search by ID box in Support Center's home page would be an essential feature for future SupportSuite/eSupport releases. If a user has many requests, open or closed, it's annoying searching for them in the "View tickets" page. Yours sincerely, Roberto Ferreira Indaiatuba, São Paulo, Brasil

supportskins Offline Senior Member Posts: 3,536 Join Date: Aug 2006 Location: Mumbai, India	05-09-2007, 09:33 PM It can be a useful feature if a user has created numerous tickets which are paginated Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

craigbrass Offline Senior Member Posts: 5,326 Join Date: Jun 2005 Location: Cumbria, UK	06-09-2007, 08:58 AM I think client side ticket search would be more useful. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

thrushwolf Offline New Member Posts: 8 Join Date: Jul 2007	07-09-2007, 06:05 PM Yes PLEASE. I have to deal with multiple ISPs who generate a lot of tickets per day and when they need to reference a ticket or find a certain ticket, browsing through huge lists is not acceptable. I really hope this feature gets implemented soon

joshuah Offline Member Posts: 123 Join Date: Oct 2007	15-04-2008, 04:13 AM excellent, just a question though when you say will be implemented in v4 does this mean the initial release of v4 or any build up to v5?

supportskins Offline Senior Member Posts: 3,536 Join Date: Aug 2006 Location: Mumbai, India	23-06-2008, 07:23 PM Seems like a good feature. I do not think Kayako will have to do a lot of coding to add this feature. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

NexDog Offline New Member Posts: 11 Join Date: Nov 2003	User Searchable Tickets - 28-07-2008, 11:03 AM We have some needy clients with 100 tickets. Clients want to be able to search their tickets. Please.

NexDog Offline New Member Posts: 11 Join Date: Nov 2003	28-07-2008, 11:31 PM Fantastic.

Xavi Offline New Member Posts: 9 Join Date: Dec 2005 Location: Barcelone - Spain	Ticket search in the client portal - 31-07-2008, 10:52 AM Hi, For the next release, I wish to have a "Ticket search in the client portal". Can you considerate it? many thank's, Xavier.