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Will Implement (V4) Feature requests in this forum will be implemented in Version 4 of the product line (the current version).
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(#1)
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| New Member Posts: 5 Join Date: Feb 2007 | Easily duplicate tickets (i.e. to another department, within the same etc) -
27-03-2007, 04:45 PM
I have a need for duplicate tickets and have tested the process from the database level. I can duplicate everything in a ticket including the HASH ID and have multiple assignments on a single ticket. Of course I can't duplicate the autoincrement field but everything else works fine. By having duplicates I can group tickets for audit purposes and not over burden the label system. I could use some assistance in coding the changes and would hire anyone that i swilling to assist. |
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(#2)
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| New Member Posts: 5 Join Date: Feb 2007 |
27-03-2007, 05:10 PM
I did not mention that this feature would only be for staff members. |
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(#3)
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| Operations Manager  Posts: 5,559 Join Date: Jan 2006 Location: United Kingdom |
20-08-2008, 12:12 PM
Will implement in Version 4. -------------------------------------------------------------------
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| department, duplicate, easily, tickets |
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