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Will Implement (V4) Feature requests in this forum will be implemented in Version 4 of the product line (the current version).
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(#1)
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| New Member Posts: 5 Join Date: Jan 2008 | I want to NOT send everyone the New Note -
08-01-2008, 05:22 PM
Lets say I have a new ticket - everyone that is staff or administrator gets an email saying new ticket and the details. That is kinda nice but I would like ot select who gets the email instead of all of them. Can I create a new group or something to do this? Also, if a new note is entered into a ticket, everyone receives an email with the info. Is there a way I can stop this? Or make any changes to this? |
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(#2)
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| Operations Manager  Posts: 5,559 Join Date: Jan 2006 Location: United Kingdom |
08-01-2008, 06:23 PM
Hi perpendicular, I am afraid that you can only either send the alerts to everyone or to yourself only. I have moved this thread to the feature requests forum for a future version of SupportSuite. -------------------------------------------------------------------
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(#3)
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| New Member Posts: 5 Join Date: Jan 2008 |
08-01-2008, 09:21 PM
Quote:
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(#4)
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| Operations Manager Posts: 5,559 Join Date: Jan 2006 Location: United Kingdom |
08-01-2008, 09:28 PM
What I meant was creating the 'private' alert; so that the alerts are only sent to yourself. -------------------------------------------------------------------
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(#5)
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| Operations Manager Posts: 5,559 Join Date: Jan 2006 Location: United Kingdom |
20-08-2008, 11:02 AM
Will implement in V4. -------------------------------------------------------------------
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